Giving back damage deposits

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    Blagoje Supic

    Ask your guests to make photos of your room before they go:). It would be great if b.com could collect damage deposit.

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    Zoinks

    Blagoje - I don't know if you were joking but what good is a photo? I've had a TV remote control gone missing, wine stains on quilts, smoking in bedrooms when it is expressly forbidden but the most important thing for me is security and the system I use for entry and exit. A photo cannot be any help.. Ideally, b.com can help us in this. 

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    Info

    Get a card machine and pre-authorise a damage deposit- refund it when you have the keys and its left in good condition. There are services where you can also do this online without a machine might cost a couple of percent but its better than never sleeping!

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    Arianebrearley

    I find that my guests pretend they didn't know about the damage deposit check and then tell me they don't have a check book with them and so they can't pay me anything. I did once ask a group to go and take money out of the ATM distributor (just 70 metres down the road) but they were quite irritated about this and I am always so worried that I will get bad feedback because of this that now I end up just letting people off, but the day there is damage done, I don't have any backup and booking won't help me... I don't have a credit card machine that could take a payment so cash or check is my only method accepted, but with more and more people without a check book, this is becoming quite hard, it would be so much better if booking took their damage deposit money for us...

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    Zoinks

    Arianebrearley  The same happens to me - Today had a couple who from the moment they entered started complaining (They ever told me at what time they were coming and arrived well before check in time but I said nothing). They complained that the photo of the facade was misleading. It is because I have some photos of the area around the house and they said it seems that a blue door was my house. I went to check my photos and the blue door is a police station (with a big POLICE) written on it. I actually walked them to it and I joked that I don't rent out police stations (I find that making light of any situation is best). Of course like many others, they did not know of the damage deposit and they did not have cash. I pointed out an ATM 50m from the house but they seemed hesitant. They complained that the breakfast was not what they wanted. I told them that everything is listed on booking.com. The reply ' Oh we just saw that you had good reviews and never bothered to read anything else'. In these situations,s I prefer to say nothing and try to appease them for fear of negative reviews. But I feel that we are being held hostage by abusive guests who know that they have the power to harm our business while we can do nothing.

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