How to inform Booking.com that a booker was no show?

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  • Dear Fred,

    Let me summarize all of this for you:

    1. You need to mark bookings as "No show" in the booking itself on the Extranet

    2. You can message BDC in the Extranet at Inbox tab, this is the ticketing/support system

    3. You need to set up cancellation policies and you need to start charging guests for no shows. We had this issue just until we changed the policies, then miraculously all no shows disappeared

    Hope you get it sorted,

    Zsolt 

  • Avatar
    Fredmboma

    Thanks.

  • Avatar
    Hotelembassygrand

    HELLO,

    BOOKING.COM 

    THERE IS BOOKING  IS NO SHOW

     

  • Hotelembassygrand,

    You do realize that this is a partner's forum and not BDC support page?

    Anyhow, my explanation above works for your case, mark it as a no show, simple and efficient.

     

    Best regards,

    Zsolt 

  • Avatar
    Nassine

    Good advises @ Thuild. Thanks

  • Avatar
    Control40

    I am new at this and i get a bill for a No Show and i called and said it was a no show and booking.com still billed me ?? so what do i do , I had so far in 3 months 12 NO SHOW 

    help

    finnys cottage E.

  • Avatar
    Thakur447

    Hello Booking. Com

    This is, Kamlahiya Home Stay Khiuri.

    We had check in on 28.04.2018 with ref nos . Total commission works out as Rs 450/- only. Invoice amount is very high. Plz look into it, Rs 450/- ll b deposited soon. It is very difficult to contact u. Can't fwd msg imdtly & landline number remains busy all the time. So plz simplify it.

    Regards
    Team Kamlahiya 

  • Avatar
    Thakur447

    Secondly, our property Kamlahiya Home Stay Khiuri  is not in Chachyot. It is near Baggi or it can b near Nerchowk. Plz change the calling name otherwise we ll not get the bookings.

    Regards
    Team Kamlahiya 

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