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    Jay

    Hi Michelediazge, 

    Whenever I have an issue that requires an immediate answer, I telephone BDC and an adviser helps me immediately. There will be a contact number for BDC where you live and if you can't find the one you were provided with when you joined, you'll find a helpful number on this list: https://www.booking.com/content/offices.en-gb.html  and someone will guide you from there. When you call, have your property number ready so that you can quote that to the adviser. 

    Good luck :-) 

    Jay

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