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Guests not able to read emails on booking.com system
Hi all. We have been sending guests messages (i.e. how to collect key, directions etc) via the booking.com system for several years. As we know, the system does not allow us to currently add an attachment, so we end up copying the email address into our email account and cleverly the message trail always appears on the guests account. In the last two weeks, we have had 3 guests state they cannot see the messages - even though they are on their account. After several different answers from booking.com staff - our final answer came through that this is a bug and they are unsure how to fix.
Could I ask if anyone else if having the same problem, if so - how do you get around getting messages to your guests?
Thank you in a advance.
Hi
This bug appears to no longer be happening.
Basdd on my own comms to guests over the last 6 months.
Kind Regards
Consider linking your Property link into your partner profile as it helps other partners assist you, especially when starting out .
How To Guide :
https://partner.booking.com/en-gb/community/tips-tricks-more/how-why-ad…
How To Contact Booking.com:
If urgent, call the dedicated phone number* found in your extranet ‘Inbox’ tab.
Under Booking.com Messages,
Click on Contact us to reveal the phone number.
For more general info you can contact one of our main lines for help.
Got a specific financial question?
Call the dedicated phone number* found in the ‘Financial Overview’ section of the ‘Finance’ tab in your extranet.
Please note that our finance team is available during business hours, Monday to Friday only.