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Asad Chaudary

Owner of Riad Al Mamoune. A traditional maison d'hôtes located in the heart of the old Médina in the enchanting city of Marrakech.

  • Asad Chaudary قام بالتعليق،

    Hi Iain - You got lucky on this occasion, but just make sure you put in place measures to ensure you're not at risk of this happening again in the future. i.e. I'm not sure if you register guest de...

  • Asad Chaudary قام بالتعليق،

    Hello Siska You'll find on this forum that a few of us have been in this situation before. You rightfully process the fee for a no-show or cancellation, only for the guest to report it to their ban...

  • Asad Chaudary قام بالتعليق،

    I'd follow Leandri's advice, and be vigilant in case it's a scam email. If in doubt, just call your Account Manager or even Customer Services and get them to re-send the email whilst you're still o...

  • Asad Chaudary قام بالتعليق،

    Interesting point about the universal adapters there, Joey. I hadn't considered they could problematic in the way you had described and will certainly bear it in mind.  The worst guests we had in t...

  • Asad Chaudary قام بالتعليق،

    I think it's important to also realise that unless you're a 5 star property, guests cannot realistically expect all the perks in a posh hotel and only have to pay a 2 star or 3 star price for the p...

  • Asad Chaudary قام بالتعليق،

    Assuming your bookings are only accepted if credit card details are provided, you can mark the reservation as invalid and cancel immediately after 24 hours.  If credit card details are not compulso...

  • Asad Chaudary قام بالتعليق،

    Hi Carmen - I did read somewhere that the bank account needs to be held in the same country that your property is located in.  Someone else might be able to explain the specifics as to why.

  • Asad Chaudary قام بالتعليق،

    Hi Francocaruso - Booking might be able to exert pressure on the guest to pay the fee, and they might be able to send you a supporting covering letter by email, but they will expect you to sort the...

  • Asad Chaudary قام بالتعليق،

    I prefer to keep the fine print short. But I'm wondering if it's possible to post a link to a URL to say your property web-page which has the full Ts & Cs? If BDC are unlikely to allow linking ...

  • Asad Chaudary قام بالتعليق،

    As others have mentioned, (and if you have the means) its prudent to screen the credit card details of the reservation before confirming it. You can also set up your policy to take payment up front...