I had a guest who cancelled within 48 hrs of checkin and I had informed that there will be a 10% cancellation charge. I did not get any response from the customer or Booking.com. The Customer surely did not turn up and as its my first month I was not sure what I should do and on the 2nd Feb 2018 (next month) I get a statement which includes the customer who cancelled his booking. I have deducted the amount and sent the Jan 2018 commission amount by bank transfer on the 3rd Feb 2018. What do I do now to ensure that this discrepancy is eliminated? Kindly Clarify.
Nanda Lodge, Mettupalayam, INDIA.