Guest payments in South Africa when EFT bank transfer is the only option

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Komentáře: 15

  • Avatar
    Norman

    You can subscribe to an online credit card payment facility that the guest can access to pay with credit card instead. This works well as long as you can ensure the guest emails a copy of their ID & the credit card used to authenticate the credit card payment.

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    Jocheminn

    Hi Norman, please could you send me more info on what online payment facility you use.

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    Merciagendall

    Hi,
    I have the same problem as FDoucet, is there any resolution to this dilemma and how do you activate the online payment facility?

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    Liyaaqat

    I have a similar problem,

    I have purchased  a YOCO card reader, so that guests can pay me with credit card on arrival, however this does not allow me to take payment in advance.

    No guest wants to EFT to a private bank account in advance so this option does not work.

    Booking.com payment process is very poor in south africa.

    I have used a paypal service to accept credit card payment from  a guest overseas before. This worked for me, but has its paypal charges.

  • Avatar
    Pat

    Has anyone come right with this - I am experiencing the same problem where guests don't want to do EFT's and people cancel.  Thanks

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    Tessar

    Booking.com doesn't support South Africa with a payment option so we are left with two options, a) credit card which is hugely expensive and unaffordable for most guest house / bnb hosts, and b) EFT deposit /cash on arrival.   I have experienced a 65% cancellation rate due to non-payment of the deposit despite repeatedly requesting the deposit via the Booking.com Etranet.  The process is painfully slow.  Here is the problem.  Booking.com counts the 12 hours from the time I send an email to the guest requesting the deposit.  So, if a reservation is made at 21.00 and I respond at 08:00 the next day the countdown starts at 08:00.  The problem is that Booking.com has not automated the request for a deposit for cash only South African hosts.

    I propose that Booking.com provides a template for hosts to upload their banking details so that an automated message is sent to the guest the moment they book requesting the deposit within xxx hours.

    If you support my proposal please add a comment as these messages are read by the Booking.com extranet team.  The more positive comments we receive the more likely we will receive a positive response from Booking.com

     

  • Avatar
    Merciagendall

    I really have given up partnering with Bookings.com, I don’t feel that their platform is beneficial to my business at all.
    Every single booking I have had has been cancelled as soon as I send the guest my banking details and request deposit payment. I have not had one successful booking with Bookings.com in a year.
    I am not prepared to go to the expense of obtaining a card machine when all the other partners I am listed with making it so simple to receive payments and I am happy to pay their commissions because of the service I receive.
    I don’t see a way forward personally unless something changes.

  • Avatar
    Pat

    After seeing these posts I too looked into using the credit card facility from booking.com but the cost of having a machine does not warrant this for a small business.  All these machines require us to be present and swipe a physical card in SA - this means we need to be on the property or have someone to meet the client, get the card and a copy of their ID.  It is not only not the greeting I would want for my guests but is really not great as it does not allow us freedom to simply "leave the keys" especially for late arrivals.  I find that my emails with bank details are completely ignored for EFT's or I get cancellations as well.

    I agree that booking.com needs to introduce a secure EFT transfer to assist us in SA.  The sooner the better as personally I love working with them and if it was not for this, they would be my preferred booking agent.

     

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    Tessar

    Has anyone used or is considered using SnapScan?  It's a Standard Bank payment App for small and medium businesses.  I haven't tried it but would appreciate feedback if anyone on this group chat has any experience with using it.

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    Pat

    Hi Tessar,

     

    I have not used it personally but originally when I had asked someone they told me it is limited to a certain amount due to security risks of not requiring a pin code.  If that is true it would not work for us as our nightly rates would undoubtedly exceed the rates that can be swiped on the SnapScan system,

    Regards

    Pat

     

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    Tessar

    Great news!  Today Booking.com posted a message on the Extranet that they are providing 'Payment by Booking.com for South Africa!  The message is on the Finance page.

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    Pat

    I saw that but it shows that we would get a transfer on the 15th after the guest stayed.  It might reduce cancellations but I think I will hold back and see how it goes before jumping on board.  

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    Liyaaqat

    I did not see the post on the extranet, does this mean that they can process the payment and EFT to me afterwards? Please provide a copy of the message..

     

  • Avatar
    Pat

    Yes when a guest books they can now pay by EFT - the only downside is that booking.com only pay on the 15th the month following the stay.  You can see if on your login site - think under opportunities or finance.

  • Avatar
    Tessar

    I moved to Payment by Booking.com on 8 June and I can honestly say it has been such a relief to no  longer deal with the admin / cancellations / failures to pay deposits, etc., which took up so much of my time.  I have not had a single cancellation since moving to this payment scheme since the guests booking are serious about their decision and willing to pay. There is an additional cost though but I am willing to pay this just to have the extra time for more important matters.

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