Forum Recap: April 23rd 2018

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Komentáře

Komentáře: 8

  • Avatar
    Linda Magowan

    Please, Booking.com take payments in advance to avoid scam bookers and last minute cancellations from blocking the room.

  • Avatar
    Coolrunningstobago

    This will be very much appreciated. Booking.com takes too long to process requests to cancel bookings which results in rooms being blocked by persons who book and never show up 

  • Avatar
    Tabuy7

    Booking.com giving wonderful services.
    But we like to request kindly take advance payment from person who booking.
    We taking many booking n last minute they cancel the booking.
    Or many of them leave it like that.
    N later we getting invoice mail...
    I also mail about this before still I'm getting invoice notifications n mails....
    Kindly please see to it.
    Else it's. Doing great job.
    Thanking you.

  • Avatar
    Sergio S

    people like to cheet with credit cards and must of them potential rule brakers.  Booking charge at front and late it on you paid us.  

    We asked many years ago to Regional Managers and they toll us the company it is thinking.  How more?

  • Avatar
    Boschdal

    Just a tip. On my insurance I have the option that if a guest stay and not pay you can claim this loss back. Just make sure every paper is singned and you have the guest ID.

     

  • Avatar
    Linda Magowan

    @Boschdal. It’s not a case of a guest staying and not paying. They make fake bookings and have no intention of staying. It’s either to obtain a visa or money laundering. It doesn’t happen even once with Air BnB so it’s because they know Booking.com operates this way.  It just blocks the room until you’re able to cancel and causes unnecessary admin. Then you have to call them to cancel and spend anywhere from 10-20. Ins holding on for them to answer. That’s a whole other issue!

  • Avatar
    Linda Magowan

    @Sergio S. I agree. Booking.com must take payment up front. I have also been asking them for 2 years now and they’re still thinking about it! Honestly if they don’t change soon I’m not going to use them any more. Air BnB have got their business model right.

  • Avatar
    Caliope

    How can Booking.com charge commission on a booking that a guest has cancelled? Even if the policy is non-refundable, how can they charge commission on a booking that a guest has paid nothing?

    I think it is time that Booking.com charged guests and then deducted their commission and paid the difference to their partners.

    They have been promising for years to take payments and we are still waiting.

     

  • Avatar
    Boschdal

    Dou you find that it is better to NOT have a live bookin system? I find that you will get one booking for one night, and then a group that wants to book but that room are then smack in the middle and you cannot cancel it? Who rather do manual bookings?

  • Avatar
    Linda Magowan

    Boshdal, I don’t do live bookings for that very reason, plus I might get a booking with Air BnB which takes priority. It would be awkward to cancel another booking.

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