What are your house rules?

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Komentáře: 56

  • Avatar
    Franca300

    I feel that booking ,com, should be able to add a security deposit, just like trip advisor or Homeaway, and Airbnb has insurance, so that host feel more secure, as some of us can’t collect cash on the day, we should have a week after checking the property to send the security deposit back, 

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    Sara Jarvis

    David,you are so right, I’m in a block of flats and a guest bought and cooked very smelly food near midnight last night which is awful for the neighbours.

    He asked if he could have breakfast after he goes out shopping and returns today I said no the kitchen closes down at 10 am for breakfast,so I’m going to have to do a list of house rules which I avoided till now as in ABB all the rules are listed and I don’t know where to put them on my BDC listing.

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    Chameleonhotel

    a big enough damage deposit usually  helps to keep in mind the house rules better then any explanations .:)

     

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    Sara Jarvis

    I don’t take any deposit.

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    Rathanak

    The idea, the host should brief directly to guest regarding in-house rule and damage responsible. My experience, most of guests understand and accept to settle for their mutilation during the stay. Also a cause of rejecting for fewest numbers of tough guests that feeling unsettles even the information was full.     

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    k2u

    I have done the same thing recently. I have put all of our policies in a place that the guest definitely will see while checking in.

    I believe that BDC does have somewhere they place all of your policies. I have a Motel, our policies are placed on the booking portion of our page. However, I find majority of guests do not ready anything on there. This becomes very frustrating. It would be nice if all the booking sites would make it so each guest must read and agree to the policies we all have put in place. 

     

     

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    Albania

    I think booking allows you to put your policy, they also allow you to put a deposit for your property 

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    Beatrice Lioy

    I agree with what has been said above. Booking.com should make the rules very clear to guests and should also take a deposit to make things less awkward. And what if a guest refuses to give me the security deposit once he has already arrived?

    Do others of you rent a private room in their own flat? Because although I have written the rules both on an Airbnb listing and in a private message, a guest still managed to break them. This for us meant a loss of money and privacy, apart from the fact that we are both vegetarian and he absolutely filled the fridge with meat (he was not even allowed in the kitchen, for 25£ a night).

    I am now always including rules in the messages and I also ask to read them, understand them and agree prior to confirmation. How do you prevent problems?

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    Albania

    No one will say no because it's a rule and you'll show it to them during check in. Take their credit card or passport as a deposit if they say no and then they'll agree. I do have an apartment and that's I do. If they say no I take their passport as a deposit until they pay the deposit.

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    Beatrice Lioy

    I didn’t think about that! Good idea, thank you

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    Sara Jarvis

    Beatrice has made a good point about her fridge, like her I rent a room in my home,how does one regulate that vegetarians may not want meat in their fridge or some homes only halal meat and no pork etc etc.....for this reason I prefer they don’t cook except take away in the microwave.

    i once had a Turkish student turn up with a huge suitcase of raw unsealed meat , his Mother thought he wouldn’t be fed properly in England I still don’t know how he got it through customs...it’s highly illegal.Thats. Not something we could predict in our house rules.

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    M Adamopoulou

    We regret having to inform guests that all damages will be charged in full, this includes labour and all other charges necessary to restore the room to the preoccupied condition. A further charge will be made to cover loss of earning until the room is restored and available for further letting to guests.

    It is with deep regret we now include this section.

    A fellow partner suggested to include this in our rules and I think is very helpful.

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    Ganesh Nqa

    It is certainly a good idea to display the house rules and pass on the message that damages have to be paid by the guest. It is equally important to put it in nice words ( cultural issue ) and also explain when the guest walks in so that it is clear to them.

    In my case as I am new, I do not get to know the credit card details of the guest and have no means of charging for the damages. A deposit may become necessary if the booking.com is not able to recover the damage cost from the guest. I need to know the policy / process adopted by booking.com so that I do not end up paying for damages caused by the guests.

    Can anyone help with more info? Thanks, Ganesh Sahstri

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    Ganesh Nqa

    Please read my name as Ganesh Shastri

  • Avatar
    k2u

    Ganesh Shastri,

    I am the General Manager at a Motel.  Now I am not sure how it works with ABB's or BB's as far as rules for payment, ect. with BDC.  However, I do everything here, all policies, all payments from guests, availability, photos, ect.  We set up with BDC that we collect payment, for these reasons we have access to all credit card info. We are able to decide if we will waive a cancellation or not, then charge accordingly. We also have access then to the credit card information if a guest does damage to the room or property. We only keep this information until the guest checks out and the room is then checked for any damages as the housekeeper cleans it and I inspect after she is done as well. 

    On our registration sheet, it specifically states, if damages occur from the guest or guest of registrant, the card reserved with will be charged accordingly. We also do not allow smoking in the rooms, if guests smoke, they will be charged a $50.00 fee. The guest must fill out their basic information as everyone has to (ie, name, address, phone, make of vehicle & license plate #) and then a signature is required. If a guest refuses to do so, which I have never had a guest refuse... just in case then we cannot let them stay. 

    You may have to speak with your Market Manager @ BDC regarding the above. See if you are able to collect, this way you will have access 

    I hope I was able to help out. Good luck with your new business adventure. Hope you meet a lot of wonderful guests that will give you great memories

     

  • Avatar
    Graham Fisher

    Our main house rule - "No singing hymns on the first floor landing after 2100 hrs".

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    Valiyathayil Homestay

     I have put all of our policies in a place that the guest definitely will see while checking in near the reception area including the FREE Wi-Fi password. Then all the guest have to read the house rules.

    I had clearly mentioned in the notice board, SMOKING allowed only in the Balcony.  Kitchen allowed only for making tea or coffee.  

    Regards.

    David & Sheela

  • Avatar
    Graham Fisher

    I fear that in the long term David and Sheela - you may be a little optimistic.   

    In my long experience guests can be extremely "selective" in what they say they have "seen" or "not seen" - hence no long lists of House Rules here, ultimately the guests will just say they "did not see" the particular rule they have just ignored..... and the end result is very awkward all round.

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    M Adamopoulou

    Graham Fisher I think you have a point about guests not seen the house rules. They have other things to bother with. Unfortunately even if they see them they will ignore them.

    There has to be trust between guests and hosts so things roll on.

  • Avatar
    Sara Jarvis

    I so agree with Graham’s......so me too no lists David and Sheela 

    they will take their tea and coffee to bed 

     

  • Avatar
    Sara Jarvis

    David and Sheela your WiFi is not free to you, it’s part of your business costs.

    i would make them appreciate the WiFi....hotels cut it off and make you pay usually after day one.

  • Avatar
    k2u

    Sara Jarvis,

    I (Motel) have free WiFi for the guests entire length of stay. We just pay for the WiFi on a general basis and do charge the guests at all. It is only available through out the property and ends at the end of the property. 

     

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    k2u

    I agree with Graham Fisher. They choose to be selective.. especially if it says "Attention" or "Rules". Then they tend to ignore and do not read. Its unfortunate though. 

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    Chinthakairosh

    hello,i think we will let them to enjoy their holiday without any policies,There must to be trust between guests and hosts as mentioned someone earlier, 

  • Avatar
    M Adamopoulou

    Chinthakairosh Many people visit my country because life here is relaxing and easy going without so many policies to worry about. That’s great but sometimes things get over and then rules have to be applied.
    Trusting nowadays is difficult but we should give it a try!!!!

  • Avatar
    Larrywilliamstomato

    I have been operating my small 4 room (Guest house)  since April this year 2018.

    so I am very new to this business of guests.

    I have one rule at the door as guests enter it reads No Smoking.

    I have another on the kitchen door it reads No children under 12 years allowed in this kitchen unless accompanied by an adult.

    all other signs are informative and not rules, as it's a holiday guest house and not a regimental barracks.

    it's a very difficult decision the matter for rules, maybe up to now I have been lucky.

    As for damages....

    I have had all good guests from BDC and the same from Abb only one cup and one plate broken in 6+ months a curtain rod bent and curtains torn but these small things can be put down to normal operating costs.

     

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    Sara Jarvis

    Hi Larrywilliamstomatoe

    on ABb itclearly asks if the place is suitable for children and I think on BDCom too in all my years hosting no one has ever offered to bring any

    Like you I also hate lists of rules that no one reads so it’s clear as a bell when they book.

  • Avatar
    Larrywilliamstomato

    Hi Sara Jarvis

    I am surprised by your statement " no one had offered to bring any"

    You mean children ?

    Maybe you are not encouraging people with children. !

    I am actively advertising and targeting my rooms to families.

    each of my rooms feature a triple bunk bed, which is a 4 ft 6" double with a single above, and also a set of two full size bunk beds the rooms also are with built in wardrobes , bedside lockers and chairs, so each room caters for either 2 adults with up to three children, or for 5 adults I say this because although the plan was to cater for families, I often get 3, 4, or 5 adults booking these rooms for overnight stays and sometimes much longer, people who are contact working locally.

    Also the rooms are reasonably priced at £59 this is for 5 persons hopefully 2 adults and 3 children but if 5 adults book it then fine better to have some guests than no guests.

    However it's room only rate no breakfast at that price. !!

    If 2 adults bring only 2 children or just one then it makes no difference to the price it is the room which is booked and paid for regardless of occupants.

    hot cooked full English breakfast is £3.50 paid separately and ordered the night before.

    Guest's are allowed to make drinks and toast for free.

    I retired from work when I was 65 this was 4 years ago and during the 4 years I worked on my gardens and house, but last spring when the daffodils and garden was in good bloom I thought why not start a bnb and let people walk from my large car parking area through the gardens to the house for bnb.

    and when I first started my guest house business in April this year, I first thought to let out a room or two in my large home to any person who wanted to stay.

    However when I started with airbnb it was a long time before I had a booking.

    So I opened up two more rooms and started with BDC then the bookings started, and I had as you have said declared my house unsuitable for children because I have narrow stairs ( it's an old Victorian cottage ) and I had things in the garden which could be dangerous with some children who are inclined to get into mischief.

    This was a big mistake I soon realised to keep busy with bookings I needed to become family friendly.

    So the garden was changed the beds were changed and I meet all guests at the door, I welcome them warmly making sure to pay special attention to the children and leading them to their room explaining about the low beams, mind your head, and old Victorian cottage be especially careful as we climb the narrow staircase.

    The guests love it they say nice and homely, yes it is and I go out of my way to make their stay enjoyable.

    To me this is not just a business it is a passion, I always tell the guests we aim to please anything you need if I can help I will.

    I hope this makes interesting reading for all on the forum keep smiling I am. !

  • Avatar
    Graham Fisher

    Well Larry I am pleased that you are happy, because I cannot see you generating much of a profit from this set up - laundry costs alone will make a hefty hole in your income and by the time you have laundered/dried towels etc, I could envisage your pension supporting the B&B.... 

  • Avatar
    Larrywilliamstomato

    Hello Graham Fisher.

    Thank you for reading my story and for your  comments.

    Yes I agree with you about the low prices, and not that much of a profit but as I said earlier it's not just a business I get a lot of pleasure from seeing happy people and their happy childten, (of course there are the exceptions)and then the repeat bookings, and keeping the little grey cells in my head functioning.

    Also the laundry costs are not that great, I do everything in house and have two sets of basic linen for every bed, having only 4 rooms it is not that difficult to manage.

    I am not too happy about 5 adults though happily it does not happen very often.

    I wish there were a way of selecting on BDC that rooms are for up to 2 adults and 3 children, and that should work contract persons require it would incur a surcharge of say maybe 5/6£ extra per person over the first 2.

    I could make one room for contract worker adult persons only at the higher booking price, but then I would lose the family bookings who would perhaps be on a tight budget.

    If I raised the room price maybe it would deter the 3 person families, and I would lose bookings that way and on balance I think it all works fine, lower price higher occupancy.

    And having said that,  this weekend for instance I had a room let to just one adult and two children, ages 3 and 5 and this happens many times with average persons to room being I would say between 3 and 3.5 per night/booking over the last 6 months.

    maybe some one on this forum will have useful advice for me, which will help.

    I am still smiling.😀 

     

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