Anonymous Reviews Low Rating

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Komentáře: 2

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    Leandri Klopper

    Hello there The Rise Hotel ,

    Welcome to the forum, congrats on your overall high rating. 

    The 3.3 is really a bummer, I'm so sorry to hear about this. Did Anonymous write a review to tell you why they gave you the low score? If Anonymous made any claims that is untruthful/vulgar/etc then you can ask Booking.com to investigate and remove the rating. 

    If however Anonymous did not leave a review, then I'm afraid there is not much can be done. 

    Sorry, wish I could be of more assistance. 

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    Leandri Klopper

    Hi, me again.

    I just checked out your page on Booking.com and it seems that the rating of 3.3 didn't do much damage. You have 599 reviews! It's going to take a lot of bad reviews to bring that score down, and if I look at the top reviews, it seems like you will keep doing well!

    Best of luck

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