Contacting guest who have cancelled

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    Hi, I'm not sure what the problem is here as whenever we've had cancellations we can still send messages - although they may not get through as we've never had a response to them!

    As a precaution we always keep a record of the guest's phone number as soon as they book, but delete it a year after they've (hopefully!) stayed to comply with data protection.

    Sorry it doesn't help your current predicament but you can at least learn from it.

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