Calling all Guest Review Award winners!

Doporučený

8.01. 2019 08:48
Upraveno

We know impressing your guests day after day is no small task. From the first welcome message you send them to the moment you wave them goodbye, every effort you make contributes to a great guest experience.

This week, to recognise your dedication, we’re awarding a Guest Review Award to all of our partners who had with an average review score of 8 or higher (among other criteria) as of 1 November, 2018.

Did you win a Guest Review Award?

Congratulations! A great review score is evidence of your hard work paying off. Other partners would love to learn from you, so share your formula for success in this thread!

If you have any questions about the awards, visit our Guest Review Awards section in Partner Help.

Click here if this post was helpful!
(Don't worry we won't send you anywhere)

Komentáře

Komentáře: 153

Oficiální komentář

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Laura, Community Manager

14.01. 2019 15:03
Congratulations again to all of the winners! It's great to see so many new and familiar faces celebrating in this thread :)

To check if your property has won an award, search with your property ID on this page: Presenting the 2018 Guest Review Awards. You'll be able to download a zip file with digital versions of the award that can be printed or shared on social media. Your physical award and letter will arrive within the coming weeks, so keep an eye out on your post box.

If you have any questions about eligibility criteria, scores and deliveries, please visit our What are the Booking.com Guest Review Awards FAQ article.
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M Adamopoulou

8.01. 2019 20:30
Wow Laura this is great news. You surprised me nicely!!!

Yes I am a winner. Thanks booking.com for giving me this opportunity.
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michael beeston

9.01. 2019 03:00
Congratulations "M"..............well done.
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Damayantha Desilva

9.01. 2019 11:58
Dear Laura !

My review score is 9.7, am I suitable for this award ?

Warms,

Dam
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M Adamopoulou

9.01. 2019 13:42
Thank you Michael it’s my first review award and I am trilled!!! I guess you are used to getting review awards...
Have a nice day...
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Sharonhaseley

9.01. 2019 14:29
Well done to all of your success , wishing you all the very best in the coming year also x
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Laura, Community Manager

9.01. 2019 16:58
Hi Dam, well done on a 9.7, that's very impressive. To check if you've met the criteria - and to download your digital award - enter your partner ID here.

Congratulations to all of you, it takes such an effort to maintain this kind of score!
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Damayantha Desilva

9.01. 2019 17:11
Hi Laura,

Tks a lot for your text answer, wow I checked it felt great, am a winner, thanks once again.

Warms,

Dam
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M Adamopoulou

9.01. 2019 17:15
Congratulations Dam!!!
Wish you all the best and a prosperous New Year.
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Damayantha Desilva

9.01. 2019 17:24
Thank you very much dear M Adamopoulou, wish you all the very best for year 2019.
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michael beeston

9.01. 2019 21:09
Well done everyone and "M" it is ALWAYS wonderful to get a good review whether it be the FIRST or LAST.....FABULOUS everyone.............I have been so busy but will check mine as well.
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michael beeston

9.01. 2019 21:19
WOW !!!..........FANTASTIC !!!!.........Laura just checked our review score...................10 ....That is now twice one for 2017/ and 2018....Brilliant news, as we ALL say a lot of work and persistence and making the guest feel SPECIAL but what a wonderful achievement.............69 Tens in a row so far.......lets go for the ULTIMATE 100 in a row ( who Knows).Thanks Booking.com, and Laura and her Team,very very much appreciated.
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Damayantha Desilva

10.01. 2019 00:33
Wow Michael, !

Congratulations and all the very best for your fantastic Achievement !
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M Adamopoulou

10.01. 2019 11:31
Incredible serie Michael. WOW!!! again and again. Wish you get over 100 and much more. Hard work always pays off...

Great news this week!!!
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M Adamopoulou

10.01. 2019 12:41
Congratulations to all!!!

First of all I would like to thank BDC for urging me and inspiring me to list my property and of course my fellow partners for their guidance, support and helpful suggestions in hosting.

As you said Laura so many things to do. I will try and describe some as simple as I can:
1. I started by studying in depth all the BDC rules and regulations both in Greek and in English, trying to understand how BDC works.
2. Gathered as much information as possible from other hosts with experience in the tourism industry
3. Asked my son to help me build a complete listing. Filled in all the available information. (a guest made a nice remark about having all information in my listing).
4. Filled in my profie with a friendly picture and wrote a couple of nice and true facts about myself.
5. I uploaded many beautiful true pictures featuring the inside and outside area of my property (guests leave me reviews that the Studio is much better in live).
6. Before taking the pictures I made sure that my Studio was sparkling clean and very tidy.
7. When starting I had a competitive low price, easy and simple. I had checked out what was offered in my neighbourhood.
8. The lower the price the more bookings I got. Getting my first excellent review I got started.
9. Unfortunatelly my location is not in a touristic area so I was very happy to see that guests were interesting and giving me excellent reviews.
10. Not only offer basic amenities. Offer hospitality beyond guests expectations. Makes guests feel that they are special (guests also mention it in reviews).
11. Although I do not offer breakfast my fridge and cupboards are full of local fresh goodies that guests appreciate.
12. Having a good night’s sleep means new bed with comfortable mattress, big pillows and cotton thread bedding.
13. Vases with valerian and beautiful roses from my garden.
14. In the bathroom I have luxury amenities and many huge fluffy white towels, bathrobes and slippers.
15. Have a file with recommended restaurants, cafes, beach clubs, places of interest, maps and emergency telephones.
16. Before my first reservation I invited friends to stay in my Studio so that they experience the house like a guests would. Their remarks helped me to do some changes.
17. I connected my Facebook and my Instagram account. I asked friends to leave reviews. I post regularly pictures of my Studio.
18. I have never cancelled a confirmed reservation.
19. As soon as I had a reservation I tried to reply asap (a guest told me that he prefered my place since I had replied on the spot).
20. Pulse app has been a great tool for me. I can handle my listing wherever I am.
21. I accept last minute bookings.
22. I have synchronized my calendars avoiding double bookings.
23. My payment policies are strict so have few cancellations.
24. Through Opportunity Centre have joined Genius program, PPP and have boost my visibility.
25. I have added three Promotion deals.
26. My houre rules are simple and not very strict.
27. I have made friends with other hosts in the area. Last summer I was booked and I recommended another place. Both my friend host and guests were happy. Bonding with other hosts is good for the whole community.
28. Almost every day I have a look at my listing. There is always something to update.
29. My first action everyday when I get up is to check my pulse for messages and have a look at activity.
30. Have friends regularly visiting my listing just checking that everything is working right.
31. After a thanking message for the reservation, I try to have some contact with the guests to get knowing them better before they arrive.
32. I send messages informing them for the weather, the location, driving instructions, arrival time, asking if they have any special requests.
33. A couple of hours before guests arrive I double check to make sure my Studio is spotless clean and everything in the right place. If it is too hot I turn on the air conditioner.
34. First impression is very important. I am always present when guests arrive. Give a very friendly welcome with a nice smile and offer a welcoming drink. If they are tired from a long trip I try to cheer them up.
35. The private parking door is wide opened and I stand there to show them the way.
36. I treat my guests like family and they love it, especially kids.
37. I have a white board and my grandaughter draws a nice painting and I write a welcome note. (guests love it and leave thanks note when departing).
38. After the first day I always find a way to ask my guests if everything is ok and up to their standards.
39. As extra I cook for my guests a Greek specialty using fresh and local products.
40. I never enter the space once it is occupied or if they are absent. I let them know that I am available any time and are very discreet (highly appreciated by guests, mention it in reviews).
41. In the key chain I give them, I have my husbands and my iphone numbers if they need to call us. Sometimes we become friends in facebook right away.
42. I am flexible in checking out and always there to give them a farewell gift with herbs, homemade marmalade or almonds from my garden. I do not forget to remind them very politely about leaving me a review.
43. As soon as they leave I send them a message thanking them for the great experience and for leaving my Studio so tidy and clean.
44. I am always polite, never use the word “no” and try to resolve any issue with the guests no matter how hard the situation might be. Once I had a problem and BDC support team advised me immediately in the best way, so both parties were satisfied.
There are no secrets to success.

Put your heart, mind and soul into even your smallest acts. Self-belief and hard work will always earn you success, in everything you do.

Thanks again FORUM for making the impossible possible.

Have a nice day friends...
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michael beeston

10.01. 2019 20:48
Incredible "M"..it is like reading a Book.well done.
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M Adamopoulou

10.01. 2019 22:22
Thanks Michael hope it wasn't boring...
Have a bright day....
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michael beeston

10.01. 2019 22:39
No way..............it was coool.
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M Adamopoulou

11.01. 2019 10:25
Thanks for your kind remarks...
Cheers and have a nice weekend...
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Crew

11.01. 2019 11:13
Laura,

This has been our best year yet in terms of review scores and I am excited about the award. I was wondering why the award doesn't match the review score? This year almost all are 10's except for 4 reviews: the lowest is 9.2 (1 review) and the three are 9.6 (3 reviews) - so how come my review score is 9.5?

Diane Greene

Making Waves Boatel

Toronto
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Suneet Jain

11.01. 2019 11:59
We also got awarded and that too second year in a row. Thanks to Booking.com team and our team. Its the collabrative effort that makes wonder.

Suneet Jain, Hotel Fortune Plaza, Ajmer (Rajasthan) India
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Laura, Community Manager

11.01. 2019 12:20
Hi Diane, welcome to the Partner Forum. First, congratulations on receiving such high reviews from your guests! 👏

To understand everything that goes into the review score, check out this Partner Help article: How is my review score calculated

Wishing you a wonderful and prosperous 2019!
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Laura, Community Manager

11.01. 2019 12:32
To everyone, do you already have a spot picked out for where you'll place your 2018 award?
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La Porte Rouge Pézenas

11.01. 2019 12:45
Hello Booking.com and B.com community,

I received notice of my reward today. Thank you very much. I'm new to the hospitality business though I was an actor in Hollywood for many years and owned my own snack food business, so I've learned much about dealing with all sorts of people. My experience in Pézenas, France has been wonderful, and I make sure all my guests feel the same way. I've become kind of an ambassador for my village. All my guests are treated like family and I make myself available at all times. I take their comments into consideration and make any necessary improvements. It takes a lot of work, but it is worth it when your guests show their appreciation. Thanks again, Mark Porro
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M Adamopoulou

11.01. 2019 12:56
Of course Laura, from the very first moment.

My daughter was an athlete in rythmic gymnastics, has won many golden metals and cups in Greece and in Europe. This is my gold metal so it has to stand out in the best place of the house for everyone to see.

My best place is on top of my fire place. Nobody can miss it there.

Thank you so much....
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Reservations

11.01. 2019 14:21
We are delighted to receive an award for our 8.6 score. We look forward to improve our score in 2019.
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M Adamopoulou

11.01. 2019 14:43
Congratulations to all. It's time for celebration so Cheers!!!
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Joey

11.01. 2019 15:05
Good morning all!

Congrats M!

Just got an award! So grateful thanks! Working hard this year. Treat all guests as if they are family !

Just wondering why when I go on my listing to book I do not see an award posted? Wouldn't it be useful to have an award listing on the search listing so customers can see that we got an award?

Joey
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Katerinka12

11.01. 2019 15:11
I am the winner for all my properties!

Question is... What do we do next? Print the reward and put into frame? I have noticed before when I traveled and from the video as well, hotels put rewards on their desks. Normally it's Booking and TripAdvisor. I guess it's another way to market both Booking and the hosts.

P. S. My apologies from being away from the forum. I am divided between several countries and will share some news later.

P.P.S. M Adamopoulou, so meaningful and useful post. I wonder if you learnt from me how to be a "prolific writer" he he
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M Adamopoulou

11.01. 2019 15:58
Katerinka12 what a surprise. I missed you so much. Hope you share some exciting news with us...

I have learnt so many things from you indeed. Your writing and humour are unbeatable. We need some laughs here so we can live as much more as possible... Have a look at my listing and you will see that I have followed your suggestions. Nice pictures with more light, breakfast, food, drinks. Thanks again for your helpful comments and friendly critisism. I have seen the review reward in most hotels I have been. Definitely we have to frame our reward and put it up high so can everybody can see it. Also we can share it in fb, instagram etc....

Joey thanks a lot for congratulating me. I like very much your suggestion about awards on listings. Lets start sending feedbacks. Its a great idea...Are you the Joey with the mediterranean temperament or are you the Joey in Alpes now?

Have a nice weekend...