Hello to all
I am unfortunately not willingly forced to writte about this situatuions which I believe most of us had faced within conversation with (one of ) booking review teams.
Throught my fight to force booking to remove review of NON SHOW guest I had fall in endless fight! Through this email where I will copy/paste important content of text BUT also Hide all personal things and reservation no and etc, where you can tell me your oppinion and simmilar situations. AGAIN SORRY FOR ENGLISH GRAMMAR MISTAKES.
We know customers find reviews to be very useful when browsing online. That's why we only remove reviews in certain situations:
- In the case of no-shows, cancellations, and overbookings (when the guest is relocated as a result).