I am not sure if other people had the same issue.
I have 2 properties listed with booking.com. I receive 1 property's guest payment, but not the other. I suppose to receive by 15th Feb for Jan payment. Now is 20th Feb.
I have raised with customer service, finance department, called and emailed at least 10 times, but still got nothing.
Right now booking.com owes me over $1000. I have to decide close my property and cut loss. Just wondering if anyone else had the same issue and if this could be fixed?
I am really disappointed, seems like no one from head office cares about us. Every time I call or message, the call center staff is nice, but can't help anything. The message need to wait for few days to get a reply, but the reply information is not helpful at all. I waited for few days, I don't want to see something like "can you please check your account again". I am checking every day, I would like to see something like "we transferred xx amount on xx day to xx account, here is the screen print" etc. Do you guys agree?
Just hope someone can help if you ever experienced this.
Thank you all