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Problems with booking my property

I received ythis message. "Because we're dedicated to being a safe platform for both customers and partners, we've temporarily disabled non-refundable and prepayment policies. As soon as we can give you access to them, we'll let you know."

I don´t understand why.. I received a email that everything was in order to see my property, but when i try to book a date y says that there is no availibility in my property¿? c

 


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BrookAve 4 years ago

 

 

Hi

 

yeah that is a standard message you can wait until after first booking or ring support  and ask to join the Payments by booking.com instead.

 

https://partner.booking.com/en-gb/solutions/online-payments

 

 

 

 


 


Kind Regards

 

 

Consider linking your Property link into your partner profile as it helps other partners assist you, especially when starting out .

 

How To Guide :

https://partner.booking.com/en-gb/community/tips-tricks-more/how-why-ad…

 


How To Contact Booking.com:

 

If  urgent,  call the dedicated phone number* found in your extranet Inboxtab.

Under Booking.com Messages,
Click on Contact us to reveal the phone number.
 

For more general info you can contact one of our main lines for help.

 

Got a specific financial question?

Call the dedicated  phone number* found in the ‘Financial Overview’ section of the ‘Finance’ tab in your extranet.

Please note that our finance team is available during business hours, Monday to Friday only.

 

 

Profile picture for the user m
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M Adamopoulou 4 years ago

Hi Camila, nice to have you in the Partner Community.

Check your restrictions...check to see that all your rooms are open, you min. stay... maybe you should use another browser to find your listing...

Share your property link so we can also check and let you know... A few days ago another partner had the same problem and when checking everything was working perfect....

Wish you a great start.