We changed our property name in 2016 and made the request via the extranet inbox. It is the Contents Specialists Team who make this type of change. So if you contact them via the extranet with the details of your change, they will take care of it and let you know when it's done. In our case, I think it was a week or two before it actually happened.
I suppose it really depends on the size of your property and where your guests are booking from.
I have only six rooms but could not function without a channel manager. I have guests booking from all over the world in different time zones and regularly have several bookings through the night. I couldn't possibly be awake at all hours manually updating inventories on many different platforms. And I do need a holiday sometimes too! No matter on which platform the booking is made, the channel manager handles it and I don't need to do anything.
I too use Siteminder and whilst they are probably a little pricier than most channel managers, you get what you pay for. I have only once in two years had an issue which resulted in an overbooking and Siteminder immediately took responsibility and offered to refund me for any relocation expenses.
Hi Joanne,
We changed our property name in 2016 and made the request via the extranet inbox. It is the Contents Specialists Team who make this type of change. So if you contact them via the extranet with the details of your change, they will take care of it and let you know when it's done. In our case, I think it was a week or two before it actually happened.
Hope that helps.
Regards,
Gary
I suppose it really depends on the size of your property and where your guests are booking from.
I have only six rooms but could not function without a channel manager. I have guests booking from all over the world in different time zones and regularly have several bookings through the night. I couldn't possibly be awake at all hours manually updating inventories on many different platforms. And I do need a holiday sometimes too! No matter on which platform the booking is made, the channel manager handles it and I don't need to do anything.
I too use Siteminder and whilst they are probably a little pricier than most channel managers, you get what you pay for. I have only once in two years had an issue which resulted in an overbooking and Siteminder immediately took responsibility and offered to refund me for any relocation expenses.