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Leina'ala
I manage a quaint 25 rooms boutique hotel in Mammoth Lakes, CA. Born and raise in Hawai'i (the volcano island). I've been working with Booking.com and other OTA's for a long time and are very familiar with navigating the extranet sites if anyone needs help. I'm also a musician, ukulele teacher and hula dancer.
Hello, I upgrade people too. There's a couple of way to do this. Log into your extranet account to update from the tape chart or from the option "adjust rooms to sell". You'll still see the room type originally reserved as "booked" on your extranet account but as long as you know what's going on with your real inventory you should be all good. Hope this helps. LK