i have the same problem too. i even contact the CS and they cant even help but there was a time last December when i emailed CS and the representative was able to cancel the booking and that was even before the date booked. yes the guest dont even reply or answer calls/emails nor update their booking. this leads to loss in guest who wants to book on that particular date. sucks
i have the same problem too. i even contact the CS and they cant even help but there was a time last December when i emailed CS and the representative was able to cancel the booking and that was even before the date booked. yes the guest dont even reply or answer calls/emails nor update their booking. this leads to loss in guest who wants to book on that particular date. sucks