Tell us about your 2017 success stories!

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    Karen Barker

    I have only recently opened my private home and so enjoyed meeting and greeting people from all round the world. Best thing that has happened to me this year. Thank you Booking.com for making it so easy.

     

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    Paul Chatwin

     

    YOU know what are your business and personal strengths (if you dont then its time to sell)

    Decide how YOU want to operate your business and do it YOUR WAY.

    By "going against the flow" you might tap into a niche market with big rewards.

    We are a seafront hotel in a tourist area - but we don't accept children.

    We don't offer breakfast or dinner - we have no kitchen

    We don't have a bar - though we do have alcohol vending machines

    We only open reception during check-in times and it saves £££££

    We are HONEST with guests - and we tell them when they are wrong

    We are HONEST with OTAs and stand our ground when they are wrong

    We make sure we charge at least 12% more via OTAs and our direct bookings are rising

    If one OTA starts being too "controlling" we up their rate by an extra few % to encourage bookers onto another platform with the help of metasearch sites

    We actively promote the Book Direct message by using canvas pictures around the Hotel, on our websites and in handouts

    We welcome all publicity as it gives us a platform to get our messages across - I was recently presented as "Basil Fawlty" in the national and international press. That resulted in THOUSANDS of people visiting our facebook and website pages and a genuine increase in bookings (direct ones at that)

    Life is good people

     

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    Vesna

    2017 was the best year ever! In beginning of the year husband and I sat down and agreed on renting out our apartment as a team and it used to be a one man band by me. 

    Together we got double profit compared to year before because I was in charge of booking and arranging everything and he was Operations director :) this way I had time to enter extranet and adjust prices promotions every day but also to sell guests additional services - airport transfers, excursions etc. All the profit that came as an "extra" we have put aside and decided to spend it on traveling. This was the first year since husband and I are together that we took 10 days and traveled and that is our success. 

    hope 2018 we go on vacation like that too :)))

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    christine

    After close to now 15 years in this business, I have sometimes become jaded, as maybe you can tell in some of my other responses. My husband, not so much.  For the most part, guests are great and it IS a fun business to be in.  But as the years trudge on, times change.  People change.  Social media is ... everything sadly. 

    So to get back to the topic: I am glad to have gotten through another year, in tact and with money in my pocket.

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    Paul Chatwin

    Hey Christine - great to read someone being 100% honest. Thank You.

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    Iainfran1

    I have a three bedroom house I let out to holiday makers mostly from overseas. My house can accommodate up to six persons and the fee is not per person n but for the whole house. ( I do not live there).

    I offer my house at the set rate but would also like make a comment at what it works out at per person on my booking.com site. For instance, say my house is rented out at £60 per night I would like to point out to possible clients looking at my page that that is equal to £10 per person per night. This would make it far more attractive to a possible booker but booking.com will not allow me to do that.

    Very disappointing.

  • Avatar
    Iainfran1

    I have a three bedroom house I let out to holiday makers mostly from overseas. My house can accommodate up to six persons and the fee is not per person n but for the whole house. ( I do not live there).

    I offer my house at the set rate but would also like make a comment at what it works out at per person on my booking.com site. For instance, say my house is rented out at £60 per night I would like to point out to possible clients looking at my page that that is equal to £10 per person per night. This would make it far more attractive to a possible booker but booking.com will not allow me to do that.

    Very disappointing.

  • Avatar
    Wasdell

    We have a wonderful 2017 ~ the Winter months (May to August in Cape Town area of South Africa) is very quiet, but from late November to end of April we are almost booked up.

    THERE IS ONE PROBLEM, HOWEVER. We are experiencing "false" bookings, frequently. Some of our "competition" in our area in Somerset West are definitely the culprits (obviously). We do not have credit card facilities (which would solve the problem) ~ "people" make a booking with a false or incorrect mobile number, and when we ask for a deposit (via EFT), nothing happens, and we try to contact them, but they do not answer calls or emails, and eventually we are forced to cancel ~ the room(s) however are "booked off" on the Booking.Com site while this happens.........

    Maybe we will have to get credit card facilities, but costs money

    Marion

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    Iainfran1

    Marion,

    It is not your competitors, we have a credit card facility and have the same problem here in Cape Town.

    We are sure it is a scam where somebody books your accommodation and tries to sell it on at a profit. They don't want to pay a deposit as they might loose it.

    The ones who do pay the deposit are the real thing, and you just have to go through the rather laborious booking.com procedure to get the ones who don't pay it cancelled.

    Unfortunately we find the 1st world countries don't understand Africa and the numerous scams going on here.

    Iain (Home from Home)

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    Pirqa

    I have experienced something similar but to avoid that, we ask for an advance deposit 45 days before arrival. That repels most of false bookings.

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    David S

    Hello
    I started to rent apartment almost 4 months ago. Something what we all can share here is experience of"false" bookings.
    Thats why I always use their number to send them confirmation also on whatsapp or viber because fake guests will almost never answer message or they will give fake number.
    However my benefits working with booking site are great.
    By the way it would be great to have some booking team in Montenegro :)

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    Gary & Lynne Franks

    Marion & Iain - Up in Jhb we also had trouble with false bookings. We have curtailed the problem to a large extent by giving only 24 hours to pay the deposit or we cancel it as quickly as B.C will process the cancellation, and we cancel it immediately on Nightsbridge so that those days become available on other channels.

    So as soon as we receive a booking we send a template based response via B.C AND we phone or send a text message to notify them that a deposit is required within 24 hours.

  • Avatar
    Gary & Lynne Franks

    Very happy with our first year

     

    We only started renovating our home to create 4 upmarket suites this time last year, spending way more than we anticipated (but having a lot of fun) on the project. We took our first guests in about May 2017. After getting through the very frustrating first few weeks where B.C would not allow us to insist on deposits or cancel bookings, things started to gain momentum.

    Since October we have been at around 80% occupancy and, although we realise how much we still can improve and learn, we are more than happy with how our first year has gone. 

    Booking.com has played a big role in our success and we are appreciative of this.

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