I recently had a 'congratulatory' note from Booking.com advising I had received my first virtual credit card payment made online by guest. Thinking this was good not having to ask guest for payment, I proceeded to process the guest's payment via the details provided on her reservation.
Hmmm, what is wrong? What have I done wrong? What's going on? It's not working. After hours and hours of trying to process the payment, I then decided to try using my own credit card ($1) to test my POS device. Okay, worked for mine. Still after 3 days, I am unable to process payment. Contacted Booking.com, spoke to someone there and am now awaiting a response to my email.
I have read up on anything I could find about 'virtual credit card payment'.
The below is part of the message received from Booking.com regarding virtual credit card payment.
"The virtual credit card details can be viewed as many times as you want for up to two months after the guest has checked out. However, you can still charge the card for up to six months after the check-out date. Just check the expiration date on the card."
The other thing is you can't mark it as an invalid credit card. Just doesn't let you.
The only amusing thing about it is that the name on the credit card is 'Booking.com (Agent)'.
Anyone got any ideas on how to fix this? Has anyone else had the same issue with non-payment via virtual c/card?
Any response would be appreciated.