How often do you replace the linen on annual basis?

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  • Avatar
    Graham Fisher

    This sounds a very heavy wastage rate to me LRG - I generally only replace stuff when it starts to get "thin" or perhaps the odd towel or piece of bedding... what on earth are these stains??

    One piece of advice - get a 5 litre carton of liquid carpet cleaner form your local supplier - put a good cup full in half a bucket of hot water, insert stained item and leave to soak for about 48 hours; then put in the washing machine on a hot wash 40+ 

    I find 99% of stains then disappear or are sufficiently reduced to continue using the item.

     

  • Avatar
    Shirtsandsigns

    We have not yet had to replace any linen ( still in first year of operation) but are trying to prevent the stain problem by offering free personal and cleaning products. E.g. makeup removers in the bathroom and small bottles of detergent or cleaner a guest might use after an accident. 

    If all else fails you may have to demand a security deposit. 

  • Avatar
    Graham Fisher

    I can only assume k2u that you are not located in the UK - quite simple here to get accidental cover for guests damage, you just have to be prepared to pay for it!

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    Lourens River Guesthouse

    Thank you for the responses.

    The stains we are dealing with are mostly from sun protection lotions and products. They leave yellow marks on the white linen and are very hard to remove even with tough treatment.

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    Graham Fisher

    Ah LRG I'm afraid I have no real experience with sun tan lotions - not used too often in Yorkshire - but since the carpet cleaner trick has worked with various ladies make-up's and things like red wine; it may work with sun tan lotion... experiment and see - a really stubborn stain may need a couple of stays in the carpet cleaner bucket + washing!

  • Avatar
    Sara Jarvis

    Graham’s nice to  meet someone else in England here......hello ! 

    I used to leave more towels than necessary but now just two and a flannel otherwise they use the lot.

    thanks for the tip re carpet cleaner I have a gorgeous bathroom rug that has a coffee coloured stain I can’t remove I will try that.

    i do also buy sheets from the clearance part of a well known store as the quality is great.

  • Avatar
    Kenata

    Napisan works a treat- one cupful in every wash as well as regular soap powder-gets rid of most stains and keeps the linen white. Severe stains come out if soaked first-rarely have a stain that hasn't come out.

    We find buying linen with a small percentage of polyester is better and longer lasting that pure cotton.Easier to dry and needs less ironing. Still feels like cotton if you get the right mix. 

    Also I buy spares whenever there are sales on so keep a few ready but don't need to replace items very often.

    We do replace pillows regularly (despite always using pillow protectors) but again buy them up when sales are on and get medium price ones. Better to replace with fresh pillows more often than buy the most expensive ones and keep them for too long.

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    Niall Flynn

    My worst problem is with spray fake tan! It is very difficult to remove from towels and also from the bath and showers.I use a product called Tri Cel Oxy Powder which works very well.

     

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    Graham Fisher

    Ah... moving away from the original thread, but ladies dying their hair is a regular curse.

    I have lost count of the damaged towels, but the pinnacle was the lady who decided to dye her hair because she had nothing better to do that evening and in the process spattered the dye across the bedroom carpet... next day she mentioned the accident, but when I got my carpet cleaning people in to try and remove the dye marks - the entire tuft of the carpet came away down to the web underneath.  So we now had a carpet with holes in it!

    So this became an insurance claim for "accidental damage" entire carpet in the bedroom had to be replaced; carpenter had to "ease" the doors since they would not fit over the new carpet etc etc

    The lady - who had been a regular visitor - never returned... I'm happy to say!

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    Felipe

    In a perfect world the security deposit will be useless but as we are not in a perfect world is in a way compulsory to at least try to avoid bad guest behaviors... some of our guest stole the keys of the property because they did not like the room that was reserve for them since month and at the checkin as we were not "open" for a refund (applying the cancellation policy in full) they took the keys and left ... as they said that they were going to the car to bring the luggages we did not tought about the fact that they would come back and keep the keys for themselves ... the lock cost us 100 euros and at least 2 hours work ... Since this and some kids breaking windows glasses and some other behaviors decides to ask 100 euros for the security deposit and till we do not get the money and the checkin process done (inventory of the flat in our case) we do not release the keys. At the checkout we check the unit and minibar and if there is a difference we release part of the deposit and if everything is fine we give back the deposit in full. some guest prefere to pay the 10 euros of the minibar as an example and get the security deposit in full ... as it also a way to check minibar drinks ... as some other did not break anything but were drinking the full minibar and no way to charge and notice it when they were gone.

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    Moira

    My first year as well and so far only lost one large towel due to a very disgusting guest. Also, have 3 sets of everything but going to increase to 5 sets, We have a lot of short stays so need to give the sets a rest otherwise they will not last long. Do most of you do white sets only?

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    Felipe

    And I forgot to tell a detail. We are a Service apartment (guest house) so our target customer are workers ... (but due to unemployment rate and so on we cannot reach our goals and get more tourist than workers). This do not means that we do not get workers by the way but in a service apartment rooms are done on a 3 - 4 night basis (cleaning the flat, change towels and bedsheets).

    And as some workers are more on a maintenance or things like that (dirty jobs) and no white shirts ... some of them when they clean their hands clean half in the sink and other half in the towel ... so after day 1 or 2 the towel may look awful if it was white ...

    I do not want to sound like we do not clean of course but hope you can catch the sense of this comment.

  • We have 4 rooms with 3 sets of linen. towels and such for each room.

    In the 1 and half year that we are in function, we thrown away 2 bed sheets, 2 towels and 1 small towel (towels got ripped to pieces in a bad washing machine). 

    Regarding stains, yeah, that's one of the worst things to deal with, takes so much time to whiten them all. We use industrial grade whitener liquid, but some stain cannot be removed.

    I'm going to try the carpet cleaner suggestion, just need a small quantity to test it.

     

    Cheers,

    Zsolt - www.thuild.com

  • Avatar
    Graham Fisher

    30 years experience (almost) M Adamopoulou .... 

    Regarding replacements - it is worthwhile signing up with a few bed linen suppliers just so that you can keep an eye out for special offers/"end of line" deals. The linen has to be replaced, but replacing a few months early if a good price is offered also makes good sense....

    I can suggest a few in the UK if anyone is interested - not necessarily the cheapest; but ones that I believe offer better quality.

  • Avatar
    Enquiries

    We have been operating our 20 room motel for 14 years, do our own in house laundry with  industrial machines & dryers. We rotate 3 change quantities for our rooms (1 on beds, 1 in wash, 1 in readiness ). Also 2 complete changes in dry  storage, this includes coloured 3rd sheets & throws. Big money invested but I buy when items are on special usually from one reliable source. We have many hospitality suppliers plying us with emails to buy from them. Yes many times it was cheaper/easier to discard an item than spend time & money trying to salvage it from stains/marks ect. We average 65+ % occupancy and spend approximately $4,500.oo Australian dollars a year on linen/pillows/blankets ect. Sheets & pillow cases do get thin as the fibres break down from use & laundering.

  • Avatar
    Sara Jarvis

    Graham’s nice to  meet someone else in England here......hello ! 

    I used to leave more towels than necessary but now just two and a flannel otherwise they use the lot.

    thanks for the tip re carpet cleaner I have a gorgeous bathroom rug that has a coffee coloured stain I can’t remove I will try that.

    i do also buy sheets from the clearance part of a well known store as the quality is great.

  • Avatar
    Graham Fisher

    Sara take a look at the clearance section of www.justlinen.co.uk or www.soakandsleep.com  the former have the brands and the latter just good value linen IMHO.

    Towels etc www.visionsupportservices.com/shop/ - Renoir towels are excellent, but I have not tried their bedding...

  • Avatar
    Sara Jarvis

    Sorry it flipped again

    Thanks Graham’s does anyone know where I can buy a small amount of carpet cleaner?????as I have no carpets but sounds great for stains

    i didn’t know we could mention shops on here but I buy sheets at TKMax because really fabulous quality stuff is not only 60 per cent off it’s also often on the clearance shelf and lasts so long while having that quality look and feel

    how many people here buy those memory pillows for guests?????

     

  • Avatar
    Graham Fisher

    Sara - I think you will find most supermarkets stock smaller bottles of carpet cleaner - certainly Tesco do... but once you find out how many uses it has, you'll be buying the larger containers ;>))

    Only possible problem being that I find the larger "commercial" carpet cleaners work better than some of the supermarket offerings.

  • Avatar
    Pineapple55

    Can anyone help.  I have just received the longest booking for my small B&B.  I need to know how often would I need to change the linen for a 7 night stay with two sharing 1 bedroom apartment.

     

  • Avatar
    Graham Fisher

    Well I'm sure there will be differing opinions on this, but here we say the maximum use for a set of bed linen is 5 nights, any longer than that and we change the bedding roughly mid-way through the stay - so for a seven night stay perhaps change after four nights. 

    If the stay was longer, change every  five nights.

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    Enquiries

    For our guests we make over the whole room every fourth day. Completely strip the bedding additional fine cleaning throughout the room & bathroom. All rooms serviced daily, cleaning, bed made ect. All towels changed daily. 

  • Avatar
    Graham Fisher

    I admire your optimism M Adamopoulo - thinking guests will do anything for themselves, particularly if they are on holiday.

    I prefer to do the job myself and control the bed linen to suit my washing timetable, rather than have guests affect that as well... also helps improve reviews if you do it for them IMHO.

  • Avatar
    Enquiries

    I can appreciate there is different circumstances to cater for boutique, B&B, motels ect. We must service our guests according to their needs & expectations.

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    Jo

    Bleach does not work on red wine and fixes rust stains.  Oxalic acid removes these and without damaging the material.  It'll get rid of product stains in many cases, too.  You can buy propriety brands with oxalic acid as the active ingredient (Stain devils) or just buy a container of the pure crystals and mix it yourself.  That's what I use.  

  • Avatar
    M Adamopoulou

    K2u what a mess you had. I just wanted to point out that brand new sheets or towels should be washed the first time without detergent for the stickiness to go away.

  • Avatar
    k2u

    Kenata

    Yes is it. I have to now add that to the House Rules as well. Same as make up (foundation is the hardest as well) 

    Yes I forgot about the hair dye incident, Dark reddish like an Eggplant with Red in it !! Do that at home. A guest was here with his daughter a couple of years ago, who decided she was going to dye her hair. Used our White towels and laid one on the bed, with the dye on the towel. Guessing she wrapped her hair up while waiting for the dye to set in, I do not know why. But, needless to say the bedspread (not the White top covers as stated above) came clean... but the towels were ruined. Her aunt, whom they were visiting in the area (due to a death in the family), called to see if there were any other charges besides the amount for the stay. Well I told her what had happened, she mailed us some beautiful towels, which was very kind of her. I did not ask her to do anything nor pay for any damages because the family was going through a very ruff time. 

  • Avatar
    k2u

    M Adamopoulou, 

    Yes I know that's what I meant except for the brand new linens, towels, ect. Thank you though :) Yes a bad time !

  • Avatar
    k2u

    Graham Fisher,

    Wow that's horrible ! At least you have insurance for that.. Motels insurance's doesn't cover if a guest ruins a carpet like your incident, unfortunately. We would just have to replace it. Could we have the guest pay for a new carpet, maybe. 

  • Avatar
    k2u

    Graham Fisher,

    You are right, no I am not. I am in the US. It would be great if we could :)

     

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