Recently I commented on a guest who was extremely happy with his stay and told me before he left that everything was great. He then gave me a 9.6/10 score. Leandri commented that I should have just said thank you! I did that don't worry but I was also curious why he gave a 7.5 in one f the things which he said were great. I was not annoyed or anything - if anything I was really thankful for his review but I was still curious about why he decided to downgrade one of the scores so I asked him about it. (We had become chummy so I felt I could talk to him about this). His reply was that he wanted to do me a favour and he thinks that a 10/10 score looks unrealistic so he just picked a random category and did not give full points to that.
Why am I saying this? It is because some guests may have the wrong idea about how the scoring system works and others just randomly click on the smileys or frownies. So sometimes we get annoyed (me included) because of some terrible score (with no comments). There is a small percentage of guests who for example think that it is fair that if they like a place then a an average score (which for them means 5/10) is a good score. They may do this because they think that for example they are comparing the facilities offered and the service a bed and breakfast with a huge 5 star hotel. (waiters in waistcoats bringing you a fork on a silver dish)