(1) I am not in a good mood (2) make no mistake about it - everything we write here is scrutinised and moderated by booking.com staff.
I tested this when I saw that a host ' was posting in the partner forum in Arabic. Now, I happen to be one of the very few born and bred Europeans who can read Arabic. There was nothing extraordinary in what she wrote but they were really superficial comments like one would post to test the system. So I replied to her in the second most used language in the world - Spanish. (First most used language is Chinese, second is Spanish and third is English).
I immediately got an unusual email from a booking.com staff member telling me that my comment had been removed because only English is allowed for now. That sounds OK to me.
I answered back and told him why Arabic was allowed then, And as if by magic the Arabic comments disappeared.
My second point is about the inefficiency of some of the aspects of the support system for us hosts. In my country there is no local telephone number which I can call for emergencies, Instead I get an Italian number. Apart from the cost all I get is an answering machine in Italy. I happen to understand Italian too (not that I can speak fluently) but the answering machine was wasting my precious cash asking me lots of inane questions and wanting me to input choices and hard to find numbers. After five minutes of this - the answering machine told me that they were very busy and I would have to wait. Yes, right, gold on on an international number. An hour or two ago I sent a message title URGENT through extranet (my calendar seems blocked) asking them to call me. I'm still sitting by the phone.
Do you agree that we should have an anonymous system where we can rate the service we receive from booking.com?