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38 Kommentare

  • Avatar
    Leandri Klopper

    Hi there,

    We have a day visitor policy, but our properties have large communal areas. We charge per Car, but we do not allow there to be like 12 people stuffed on the back of a bakkie. So we basically charge per 4 people and give strict rules on what is allowed and what not. 

    I don't know, it's different with your space. I think you can advise your guests that they need to ask permission first, that way you can ask the nature of the visit. Like is it the guest's granny coming for a cup of tea? Or are 7 of the guests' male friends coming over the watch the rugby and have a loud braai afterwards? That way you can say yes or no. 

    Interesting topic, hoping the friends will join in. 

  • Friends are here.

    We allow guests in small numbers, 1-2 per room max, and they have to leave by 10 PM and cannot stay for more than 3-4 hours straight.

    Other than that, there might be cases when for example they book the whole place, then guests can come if they check-in with us as guests so we know who to call if something happens. This is mostly when they throw parties here, which we permit but with strict guidelines. The noise not being one of them as long as the noise stays inside the building.

    But you could have issues with sports fans watching games as they can become very hard to control in many cases. Even the more educated ones.

    Cheers,

    Zsolt - www.thuild.com

  • Avatar
    Zoinks

    When you say "invite friends" do you mean invite them for a coffee or a meal or invite them to sleep there? 

    Do you charge per person or per apartment?

    In any case I see nothing wrong in inviting a guest over for a short time but letting more people sleep there would be an issue.

    When I rented apartments to stay in I was always asked how many people we would be and the landlord checks to see if it is true. But in several cases I did have guests who stayed for a couple of hours and the landlord said nothing.

    One apartment I am speaking of has two bedrooms and accommodates 5 and once I booked for 2 but 3 of us arrived (as a friend decided to join us at the last minute) and the landlord complained. I asked her what difference would it make to her seeing that we were going to use one of the two bedrooms but now the other bedroom would be used too. But I saw that maybe we were being unfair and we settled with her to pay something extra.

  • Avatar
    M Adamopoulou

    I mean invite for coffee or for
    a meal not to stay over so I don’t charge anything.

  • Avatar
    Zoinks

    Zsolt - what I find interesting in some of your posts is that you seem to have very well defined rules on various things. This case of guests having to leave by 10 pm is a case in point. My question is isn't it difficult to enforce all these rules?

  • Avatar
    Zoinks

    M Adamopoulou I really see nothing wrong in inviting a friend or two for a few hours. But as Leandri said, you have to draw the line somewhere - so you can't have a dozen invitees to watch football and get drunk :-)

  • Avatar
    M Adamopoulou

    Of course we have to draw lines because things can get out of hand. Thanks for mentioning it Joey.

  • Joey,

    I have a rule that we close the main door at 11:30 PM, in case they want to go out, then we leave it open and they must close it after themselves. 

    We never had an issue with that. Although the gate has remained open because some forgot to close it (each room key comes with a remote for the gate).

    We enforce it by giving them an ultimatum-like choice. 

    You don't arrive on time, you're out, you arrive too soon, you wait. We make sure they get it when they check-in and we also present the rooms to each guest, so there is a clear picture for them on where everything is and how to use it.

    This is how I do things and how I teach hoteliers when I do consulting: design things preventively and make operations work preventively. 

    That will ensure that you'll have the least amount of situations where things can go wrong. People are like cattle and sheep, so build around that idea :)

    Zsolt - www.thuild.com

  • Avatar
    Katerinka12

    "Zsolt - what I find interesting in some of your posts is that you seem to have very well defined rules on various things."

    I keep following advices of Zsolt and the best thing that they are not just dreaming, wanting, wishing... They are proven from experience and explained in very clear simple manner. Always hitting the center of the problem. I consider myself lucky to have a great chance to learn and implement.

    Just like this advise is worth of thousand euros:

    "design things preventively and make operations work preventively."

    People pay thousands for education, degree, diploma, courses... I graduated myself in Real Estate and yet I find this advice is not just sound good, but saving you money in a long run.

    GUESTS. We consider guests who stay till 11pm. Overnight means clients with all consequences.

    It's a Filipino culture to have guests (and I love guests so much too). That's why we can't put very strict rules. In our case 99% of people do not have guests. Somehow our area was created for those people who already come with their companion and it's hard to get the guest unnoticed as there is a security guard to watch people who go in and out.

    Also, we have function rooms. If anyone wants, they can have a party and the rental of those beautiful rooms is cheap.

    Only one time we had a problem with the guest, who wanted to rent for 2 weeks but they were 3 people. When she started communication with me, she said if it's ok to bring guest. Later I found out that they are 3 and I can't understand why she had to say "guests", when apartment is good for 3 anyway? They stayed for 2 weeks and everything went well.

  • Avatar
    Zoinks

    Thanks Zsolt for taking the time to write a long answer. I learned though that people will not read anything long - so I limited my rules and helpful hints to 10 bullet points on one sheet of paper. I still tell the guests what is written there as I know many will not bother reading it. 

    So when guests arrive I go through the same routine of asking for a cash damage deposit, telling them that the wifi password is written on that one sheet of ' rules'. I tell them about breakfast. I tell them about hot water for the shower, I tell them about buses, I tell them about nearby shops and I ask them about their approximate check out time (since I get many one night stays). I ask them if they are smokers and if they say yes I tell them where they smoke. I have given up trying to explain how to work the TV. All this info is written on that one sheet of paper. I shudder at the thought of having to explain even more things. 

     

  • Avatar
    Sara Jarvis

    Joey don’t know where you are but is your single sheet of paper in English?

  • Avatar
    Katerinka12

    ID + paper = happy host

  • Avatar
    Zoinks

    Sara, yes it is in English - but I get lots of international guests. I was careful to use simple English. I can speak a handful of languages (some of them just enough to get by). I think you're going to suggest that I have it translated to a few languages. That might be a good idea but I'd have to use Google translate for many of the languages.

  • Avatar
    Katerinka12

    "10 bullet points on one sheet of paper."

    Would you mind to share with us?

  • Avatar
    M Adamopoulou

    I have also House Rules in 10 bullet point I will share them with you as soon as I can because I am on the go. Thanks for mentioning it it’s nice to exchange ideas.

  • Avatar
    M Adamopoulou

    Guests are required to show a photo identification and credit card upon check-in. This is what I have in my listing regarding ID. Do you think it’s enough because one of my guests didn’t wanted to give his ID because he was already verified by booking.

  • Avatar
    Katerinka12

    What do you mean "Verified by Booking"? There is no such thing as even basic "verification". Anyone can put fake name, fake telephone number and we don't see credit card details. The name used as guests name and the name used for credit card are 2 completely different things. No ID, no entry. Period.

  • Avatar
    Katerinka12

    "I have also House Rules in 10 bullet point" I am excited to see them! Hopefully Joey will share them too. And everyone else! My hands are itchy to outline mine. Before they were about basic things like turning off air-conditioning and not smoking as there is smoke detector. Now I will include that unjustified bad review will have consequences 😉

  • Avatar
    Zoinks

    Katerinka - I am not sure that the specifics of my ten points would be useful to anyone else. I mean what use is it for you to know which bus to catch and how much to pay or how to make the fridge quieter. Don't look at the details of some of what is written here but at the main idea - mine is that human psychology has evolved so taht we have limited attention spans - so we must make our instructions short, to the point and possibly numbered.

    BTW I can tell you about the ' more than a business man ' event as it really s unbelievable but as I said I write anything here t would be unprofessional as I may be exposing his identity to google search. But I don't mind sharing in private - my email is joey2020 (at) protonmail dot com. I have to write it like that as otherwise it will be automatically removed. I hope you can read it :-)

  • Avatar
    SaKats

    Miss Adamopoulou,

    My advice is to allow the visits if they don't plan to have a party or stay the night.

    This can even lead you to more future bookings. The friends of your guests is possible they will become your future clients. At least this has happened to me. They saw my villa and compared it to the hotel they had booked with almost double price and then booked me the next year.

    As for my guests rules I don't know about that. No matter what I write and in which language they don't read them. They only pay attention to what I explain to them myself.

     

  • Avatar
    M Adamopoulou

    Sakats thanks for your suggestion. As you said hopefully the guests friends become my future clients. Unfortunately my guests also don’t read my house rules they don’t want to spend their precious time reading about rules probably already known to them.

  • Avatar
    Zoinks

    You are so right M Adamopoulou  - In my training I was taught to keep rules simple and few. But the good guy in me sometimes adds extras to bedrooms. Since everybody now uses their mobile phone instead of a real computer even for important things (It is sad) I am trying to make my place more mobile friendly. One of the things which I have installed is that one of the lights in the room is also a good bluetooth speaker (if you were a man you'd know that anything with bluetooth is the bee's knees :-P) 

    So guests see it as a bluetooth device on their mobiles as soon as they switch on the lights. I did not put down in my list of rules and opportunities but I mention it when I see a young couple who look conversant with technology. Then I hear them using it. I have taken away the remotes which increase the volume so the volume is set at a  medium level. 

    Edit: and once again no review has ever mentioned this opportunity which I have never seen in any other hotel and much less in a b and b.

    2nd Edit: the booking.com list of facilities we offer asks us if we offer an ipod dock. Who the heck uses an ipod dock nowadays?

  • Avatar
    Leandri Klopper

    Hey everyone,

    Yey the friends did indeed arrive!

    A very good read, thanks to everyone's contributions. 

    We found that Repetition is key. They get it on email when they book, they get reminded of it when I send their confirmation letter, they get reminded again prior to arrival, then hear the summary of it again when they arrive and then there are copies of the rules in the chalet (and for good measure, some of the important ones are posted all over the resort.). I'm quite sure by the time our guests leave the resort, I can ask them to take an exam of the rules and they would all pass having seen and heard the rules about 5 times. 

    I think Zsolt, you will approve of this strategy because it conforms to your preventitive theory. 

    But what really helps is that when they arrive, they can't get their keys without speaking to our receptionists who has to explain the Main bullets (like you all are talking about) and make them sign a copy that they understand the rules and that they will abide by them.

    So there are a few lines the guest needs to cross before entering as such, and should they then not abide by them, we have legal right to kick'em. Technically. 

    So, M Adamopoulou , what did you decide to do?

     

     

  • Avatar
    Zoinks

    Thuild , Zsolt  I like your policy of closing the gate at a particular time. When I did that with the front door so that only people with a key could get in or out because the guests said they had no money for the security deposit I got all sort of sanctimonious answers about how irresponsible I was - because should there have been a fire etc.. incidentally I live in the same house.

  • Avatar
    M Adamopoulou

    Yes I permit guests to bring their friends for a dinner or a drink. I always give a remote control to my guests so they can come as late as they want. I leave in Greece and don’t forget in my country cities never sleep especially in the Summertime. One of my guest came 6 o’clock in the morning.

  • Avatar
    Zoinks

    Leandri Klopper Because of my set up - a b and b - I always speak to the guests when they check in and I explain just a very few basic things. If hey want to talk and ask about pubs, things to do etc and it is not 3 am I am all there for them and enjoy explaining things and giving advice on what they should do after I ask them what kind of things they are into. 

    I feel that guests who choose a b and b should know that there is going to be some interaction with the host and or / his family.

    When I want some quiet time I book an apartment - not even a hotel - where I can ' detox'  from human interaction for a few days :-P 

  • Avatar
    Zoinks

    What was written that guests can input any information they like is probably true. BDC however says that the telephone numbers they give me for each guest are verified. I don't know how they verify them. What I do know for sure is that in reviews guests can lie outrageously about where they are from, their ages, how many they were - and all of the most basic details. I have pointed this out to BDC when I was trying to get a review removed and the guest had lied about basic things which BDC could verify - but it was like talking to a brick wall. 

  • Avatar
    Katerinka12

    Telephone numbers are not verified. In most cases other sites do send the sms code to verify. Booking doesn't have such basic option.

    Moreover, if the country uses let say 10 digits number. The guest can put 15 digits number. It will not even match to the standards.

    Same is true for their name... The guest can say he is Brad Pitt and it's up to hotelier to verify his identity.

  • Avatar
    M Adamopoulou

    Thank you all for the very helpful information about ID. Next time nobody gets in without showing his ID.

    These are my rules:

    1. Extra guests are allowed: 10 € charge per person  per night.
    2. Smoking is not allowed in the Studio. You can smoke outside and dispose your cigarettes afterwards.
    3. Parties are not allowed.
    4. Any illegal action is prohibited (drugs etc.)
    5. If you need to do any laundry you can use the washing machine provided in the accommodation so please let me know.
    6. Extra cleaning if needed is charged.
    7. Please always close the screen windows and doors and do not leave any food out that will attract uninvited pests.
    8. When leaving the Studio please make sure you have locked all windows and doors for your own safety. Also please turn off lights, electric and electronic devices.
    9. Please respect my house and my belongings. You are responsible for your own acts and ommissions and for any individuals whom you invite to the accommodation.
    10. Please look for broken items and contact me if you find anything that needs replacing. Please also contact me if you break something in order to replace it.
    11. For any accident or damage in the house during the stay the guests are to be held responsible.
    12. You can park in the private parking free of charge. The parking door opens with a remote control. Parking outside the house is permitted but please leave the parking way free.
    13. When cheking-out please leave the Studio as tidy as possible and in the condition it was when you arrived.
    14. Wishing you a pleasant stay at the Adams’ Studio House. 

    April 2018

    Do you all make guests sign up  a copy and make them  understand the rules and that they will abide by them?

    Your comments will be highly appreciated. Thanks again for your precious time.

    Goodninght to all.

     

     

  • Avatar
    Bandara Hotels & Resorts

    M Adamopoulou I believe that you already got your answer. Anyway I am here to agree with those advise as well.

    All guest ID needed (Mandatory) except quick visitor, especially if they are stay overnight or use hotel facility such as swimming pool, sauna then we should charge them as well.

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