NEGATIVE REVIEWS

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    Donna Luxford

    Hi monet208 .  I haven't had it happen to myself, yet, but I dont beleive it is very professional to allow anonymous reviews or to not be allowed to reply back.  I dont beleive this is allowed on other platforms but I could be wrong.  Someone could have an issue with you personally and have never have stayed and yet be allowed to review you?  What part of that makes it ok or professional?  Also to not allow the right of reply is crazy also.  Even in a court of law you get to defend yourself!  I guess when we put our properties on here, there was probably something that said you agree to this?  I cant remember.  If I had any issues, (haven't yet) I would leave this platform as so far I have only had a couple of bookings from here.  I get 99% of my bookings from elsewhere.  Somewhere that doesn't allow anonymous reviews and also allows you to reply to guests. I would've thought it would've made Booking.com more reputable if they had a more professional approach to this.  People will just get angry, especially when it is all lies and you can even prove it was, and they will just leave.  I run two businesses and in my books this is not good business practice.  

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    Tuppenny

    Hi Donna,

    I'm joining the conversation a little late, but have battled this problem for the past two years. I totally agree and sympathise with Monet. I know several partners and suspect there are many others fed up with the apparent lack of concern from B.com. 

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