overbooking

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    Sonstbbs

    Ouch...not an ideal situation....what about the other reservation?? Do you have any neighbours/friends who run apartments that you could ask to put them into? How long is the reservation for? Try and find a solution yourself...BDC can find alternative accommodation for either guest but be warned it could be at your expense...ie they could put them in a 5* if that's all they can find and you will be the one paying the difference....good luck!

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