Non arrivals = "No Shows", you must mark every such no show on their individual reservation page, if you can charge them (according to your policies) then mark the no show as "do not waive charges", if you cannot get funds mark the no show as "waive charges". The latter will cancel the booking and BDC will not charge commission.
For the existing invoice(s) you will need to appeal to BDC that you were unaware, as a new user, of the requirement to report no-shows. It is my experience, echoed here, that they will cancel these charges in good will on the first occasion but will charge if you omit reporting again.
It all depends on which site you start on I think. For me that was BDC and I view it as the best. Don't mention Agoda at my place....GRRRRRRRRRRRRRRRRRRRRR!
As far as multiple sites is concerned that will be your error and you will need to get BDC to close the extra listings for you. In the meantime, close all rooms on the wrong listings and upload a MAIN PHOTO with information on it to redirect viewers to the correct listing.
Contact with BDC is via extranet messaging or a phone number listed in that section. You will need to persevere to get replies if non have been forthcoming thus far.
Non arrivals = "No Shows", you must mark every such no show on their individual reservation page, if you can charge them (according to your policies) then mark the no show as "do not waive charges", if you cannot get funds mark the no show as "waive charges". The latter will cancel the booking and BDC will not charge commission.
If you really fail to get any response from BDC put all your prices up with them, this will make them contact you because of "non-parity".
You will also need to change your policies to discourage "idiots" aka false bookings. This will entail non-refundable pre-payments or deposits with the booking. If cannot have an off-line credit card machine then set up BDC to take payments for you (they pay you on the 15th of every month for all check-outs in the previous month).
For the existing invoice(s) you will need to appeal to BDC that you were unaware, as a new user, of the requirement to report no-shows. It is my experience, echoed here, that they will cancel these charges in good will on the first occasion but will charge if you omit reporting again.
The "magic" word you need to look for is "accessible". This appears at various points of both property and room amenities set up. Make sure the appropriate ones are checked.
I would also suggest asking BDC to add the feature to your general description, they may decline initially (robots!) but don't give in, insist repeatedly until you get your way.
Hi, this is a forum for fellow owners of rental destination properties. We can help or support on general enquiries but accounts questions will need to be directed at BDC finance via extranet support or telephone.
Xin chào, đây là một diễn đàn dành cho chủ sở hữu của các tài sản đích cho thuê. Chúng tôi có thể giúp đỡ hoặc hỗ trợ cho các yêu cầu chung nhưng các câu hỏi về tài khoản sẽ cần được chuyển đến tài chính BDC thông qua hỗ trợ extranet hoặc điện thoại.
What is the general trend in Saigon for the same period?
Have you checked your competitors for rates and promotions?
How does it compare to the same period last year?
Are you also listed with Expedia? If yes, they have a neat feature that tells when a booker has looked seriously at your property but actually booked another, by name. This allows you look that property up and compare to yours. It may simply be the booker wanted something different/cheaper/higher-end than yours or it could a be a perceived value thing or review standard that you may need to attend to.
p.s. I like your logo, it's almost identical to one I had for an Asian foods store I once had in the past.
Calendar>Room type>Rate....select drop down menu to see extra parameters. It is possible that you won't see a minimum stay option as I don't think it appears as a default setting on certain types of property. If that's the case you will to request BDC to add it.
Unless there is a circumstance in your country where a guest is not liable for tax then this is certainly not possible.
Not paying a security deposit is very much down to your policies as listed on BDC. If it is clearly shown that it will be expected then the guest has no excuse.
With the above taken into account, my alarm bells would also be ringing like mad. Not conforming to property policy IS sufficient reason to refuse entry or even eject the offender. Again, according to your policies, you may need to give/approve a partial refund if the stay has been paid for.
Make sure you also report them to BDC for misconduct, you can 99% guarantee a bad review so do the same. In your answer to their bad review you can also mention that you had to report them ;-)
BDC is auto-confirm. You will either have to find a way to take the booking or relocate the guest yourself. If you cancel it and BDC do the relocation it could work out very expensive for you.
Non arrivals = "No Shows", you must mark every such no show on their individual reservation page, if you can charge them (according to your policies) then mark the no show as "do not waive charges", if you cannot get funds mark the no show as "waive charges". The latter will cancel the booking and BDC will not charge commission.
For the existing invoice(s) you will need to appeal to BDC that you were unaware, as a new user, of the requirement to report no-shows. It is my experience, echoed here, that they will cancel these charges in good will on the first occasion but will charge if you omit reporting again.
Woah! Multiple headaches there.
It all depends on which site you start on I think. For me that was BDC and I view it as the best. Don't mention Agoda at my place....GRRRRRRRRRRRRRRRRRRRRR!
As far as multiple sites is concerned that will be your error and you will need to get BDC to close the extra listings for you. In the meantime, close all rooms on the wrong listings and upload a MAIN PHOTO with information on it to redirect viewers to the correct listing.
Contact with BDC is via extranet messaging or a phone number listed in that section. You will need to persevere to get replies if non have been forthcoming thus far.
Non arrivals = "No Shows", you must mark every such no show on their individual reservation page, if you can charge them (according to your policies) then mark the no show as "do not waive charges", if you cannot get funds mark the no show as "waive charges". The latter will cancel the booking and BDC will not charge commission.
If you really fail to get any response from BDC put all your prices up with them, this will make them contact you because of "non-parity".
You will also need to change your policies to discourage "idiots" aka false bookings. This will entail non-refundable pre-payments or deposits with the booking. If cannot have an off-line credit card machine then set up BDC to take payments for you (they pay you on the 15th of every month for all check-outs in the previous month).
For the existing invoice(s) you will need to appeal to BDC that you were unaware, as a new user, of the requirement to report no-shows. It is my experience, echoed here, that they will cancel these charges in good will on the first occasion but will charge if you omit reporting again.
I hope that helps.
The "magic" word you need to look for is "accessible". This appears at various points of both property and room amenities set up. Make sure the appropriate ones are checked.
I would also suggest asking BDC to add the feature to your general description, they may decline initially (robots!) but don't give in, insist repeatedly until you get your way.
Hi, this is a forum for fellow owners of rental destination properties. We can help or support on general enquiries but accounts questions will need to be directed at BDC finance via extranet support or telephone.
Xin chào, đây là một diễn đàn dành cho chủ sở hữu của các tài sản đích cho thuê. Chúng tôi có thể giúp đỡ hoặc hỗ trợ cho các yêu cầu chung nhưng các câu hỏi về tài khoản sẽ cần được chuyển đến tài chính BDC thông qua hỗ trợ extranet hoặc điện thoại.
What is the general trend in Saigon for the same period?
Have you checked your competitors for rates and promotions?
How does it compare to the same period last year?
Are you also listed with Expedia? If yes, they have a neat feature that tells when a booker has looked seriously at your property but actually booked another, by name. This allows you look that property up and compare to yours. It may simply be the booker wanted something different/cheaper/higher-end than yours or it could a be a perceived value thing or review standard that you may need to attend to.
p.s. I like your logo, it's almost identical to one I had for an Asian foods store I once had in the past.
Calendar>Room type>Rate....select drop down menu to see extra parameters. It is possible that you won't see a minimum stay option as I don't think it appears as a default setting on certain types of property. If that's the case you will to request BDC to add it.
Unless there is a circumstance in your country where a guest is not liable for tax then this is certainly not possible.
Not paying a security deposit is very much down to your policies as listed on BDC. If it is clearly shown that it will be expected then the guest has no excuse.
With the above taken into account, my alarm bells would also be ringing like mad. Not conforming to property policy IS sufficient reason to refuse entry or even eject the offender. Again, according to your policies, you may need to give/approve a partial refund if the stay has been paid for.
Make sure you also report them to BDC for misconduct, you can 99% guarantee a bad review so do the same. In your answer to their bad review you can also mention that you had to report them ;-)
BDC is auto-confirm. You will either have to find a way to take the booking or relocate the guest yourself. If you cancel it and BDC do the relocation it could work out very expensive for you.