What is your cleaning routine?

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    Weigelt

    That's hard work, cleaning four rooms.  We have three and do it ourselves.  We always save the vacuuming for last.

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    newhaus.io

    I would highly recommend you outsource cleaning.  I'd say that if cleaning isn't your business then you shouldn't compete with cleaning companies, and you should find ways to compete better with other properties. 

    I suggest hiring a company instead of an individual so that they can better respond when all units have to be cleaned at the same time.  I've tried all options and I am now convinced that this is the best way.  So spend your time on finding that company...

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    Moira

    So my cleaning ritual is as follows. Going in taking all towels and all bedding. These get sorted and in the washing machine. All inners and pillow inners get checked and then put in the sun for at least 3 hours to air. All loose carpets, as well as shower mat and toilet mat, gets washed after each stay. The shower gets scrubbed from top to bottom with a gell and disinfectant and then dried and shined. Same goes for the toilet and basin. Then clean fresh towels get put in and toilet gets a nice smelling disc put in the bowel. Each rooms window sill gets washed as well as where clients touched the walls everything is checked by myself. Furniture is polished with wood oil as well as portraits. the floors are swept, washed and when dry and beds are made up with clean linen. Windows are cleaned and shined. Fridge fets washed inside and out. Oven gets scrubbed and also the microwave. All cutlery is checked for quantities and that they are clean, All loose carpets returned after all floors are washed and dry. Then I do a room by room inspection that all is clean and that none of my hair is left by accident, Then I vacuum the floors as I start moving out of the apartment,

    SO PLEASE SOMEONE TELL ME WHAT I AM DOING WRONG?? SINCE I STARTED CLEANING MORE I HAVE HAS 3 REVIEWS OF ONLY 6 ON CLEANLINESS?? I AM DISHEARTED RIGHT NOW VERY SAD

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    Dtsincltd

    The answer,if you can call it an answer is not to get sad and down about grave reviews. Use them to improve on service. acknowledge what your guests are saying and thank them. Tell them you will use what they have said to do better and then strive to do better. 

    We have an 8 bed property in Liverpool we are not ashamed to say we are struggling with the grave reviews about cleanliness. No matter how much we clean, we use one cleaner who works flat out to keep the house in order for a very high turn over of guests mainly at the weekends. we cannot seem to please everyone. 

    We write in this forum because as we've looked for answers on how to best manage cleaning, we found Your answer newhause.io and we completely agree, One person doing the cleaning for an 8 bed property isn't the courageous way forward.Dealing with the issues as and when they arise and then monitoring over a month or so then reviewing is a step in the right direction.

    Ven Smith

    Booking.com Host

    dtsincltd@gmail.com

      

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    M Adamopoulou

    Hi Moira some people just want to leave a bad comment. 

    So do not be sad you are doing the best you can do.  I am positive that your next guest wll appreciate your clean place. Just wait and see.

    Take care.

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    Moira

    Tx angel sorry I was just so shocked xxxxxxx

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    M Adamopoulou

    Moira of course you were socked. It has happened to me many times. Go on with a 😀.
    Cheers....

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    Moira

    tx M I will. the very next guests gave me 10/10 so I understand one will never please everybody lol xx

    

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    M Adamopoulou

    Exactly Moira!
    Although reviews are vital for us newbies we must try not to worry so much for guests that can’t be satisfied.
    Keep on the good work and don’t worry be happy....

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    k2u

    Moira,

    We have a Motel, so there are a lot of beds to make and clean everyday.. sometimes all rooms need to be completely done, by that I mean changing sheets. We also have a 1 bdrm apt/suite. It should take our housekeeper.no more than 1 hour per room if room is a check out, except for the apt/suite that is 1 1/2 hrs. If a guest is considered a stay over, then 15 minutes and about 25 minutes for apt/suite (making the bed, cleaning the tub/shower, toilet and sink) vacuum if needed. We have a housekeeper that is staff, not hired out that is so expensive. After housekeeper is completed the rooms, I go in and inspect each room... Rooms are to be spotless from ceiling to floors, beds are to be made like hospital/military. Pillows (hypoallergenic) must not be flat, if so they are pulled out and new ones in. Pillows have zipped covers and cases that must be white with absolutely no stains.. or pulled out and new in. Our beds have bed bug resistant zipped mattress covers (the mattress fits inside and zipped all the way around), There should be no soap film or hair at all anywhere. The shower liners are to be cleaned with what we have found the best for everything (Lysol with Oxi clean.. a cleaning spray) Toilets are to be spotless.  In other words, if the rooms are not done to our standards they are done over.  

    With that being said, we have more than 1 set of sheets per room, per bed as well as towels, ect. We would not be able to have a room ready if we had to wash the same sheets that were expected to go back on the bed. Now for the apt/suite unfortunately we do only have 1 set because they are special sheets and pricey. So I have 3 washing machines 2 that wash in 40 minutes and 1 that washes in 20 minutes, that is the one I use for the special sheets to get them done for the housekeeper to have almost within the hour.  

    As for the reviews, honey, you will have guests that no matter what you do no matter how hard you try to make them happy, comfortable and satisfied will never be. Now if your reviews are constantly bad, then listen to what your guests are saying. You seem to be very clean from what you say and that you care, keep up the good work. 

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    Sonstbbs

    We have an 8 bedroom guesthouse by the coast. During the season I have someone who comes in each morning for a couple of hours and it works well, I can be sorting the laundry while she is upstairs cleaning. It's very rare that all rooms need doing on the same day. During the winter months I can manage the cleaning myself bringing in my lady on an 'as I need her' basis.

    Being methodical works...I even have a list typed up if I'm hiring new cleaners...so the rooms are all cleaned to the same routine...tea/coffee trays first, then beds, then dust then shower-rooms and finally hoovered, ground-hog day maybe but it's a good way to do it. Also clean and finish one room at a time, shut the door and move onto the next one. I had a lady once who would have two or three rooms on the go at the same time...she had to leave early one day and I didn't have a clue what was left to do....

    If using cleaners you really need to know they are doing the job to YOUR standards....I've had girls in the past that I've had to spend just as much time putting things right that they've spent cleaning! So thought blow that I'll do it myself...at least I know I'm doing it right! Contract cleaners are not an option for us as their hourly rate is not viable for our rates.

    People will always find something to negatively rate. If there is a space there to write something they think they have the right to do so even if it is nit picking. I blame the TV shows...people running their fingers behind paintings etc...really! I had a guest rate me 7.9 because he 'couldn't get on with the bed side table' !! 

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    M Adamopoulou

    Same story again and again with guests not been satisfied whatever we do. Some just don’t want to admit that everything was fine.
    Don’t worry be happy all!!!!

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    Maurine

    I also worked hard to keep 5 rooms turned each day of "busy" season and was surprised by a few guest comments about cleanliness. My solution, and I think this will work even if you have housekeeping staff, was to hire a good cleaning company to come in one day on alternate weeks. Their task list is to deep clean all nooks and crannies, windowsills, top shelves, behind furniture, etc. the spaces that can be easily overlooked (or passed over) when cleaning under a time constraint. This deep-cleaning has worked. I can focus on the critical turn-over items and spot check the nooks and crannies knowing that they have been well cleaned. My cleanliness ratings have improved since doing this Of course, as mentioned above, I keep in mind that some people are never completely happy. 

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    M Adamopoulou

    Hi Maurine and welcome to the forum.

    Although some people are never completely happy whatever we do keep up the good work.

    Take care.

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    michael beeston

    CLEANING...…....Ahhhhhh…………... and yes difficult to keep people happy all the time and cleaning is one of them...………...we are lucky that we have a Professional Cleaning Company (ourselves) and do the cleaning either my wife and I or one of the staff as well...……...we know what to do and have all the machinery and cleaning products on hand so it is easy BUT if you enjoy the cleaning as well and do not want the cost of a Professional company, then DO IT, its hard work but very invigorating and healthy...….Having more than 2 properties, I would employ a Professional Company...Hope this helps. Michael.

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    M Adamopoulou

    I have only one property with big windows all over the place big verandas etc. It’s too much for me to clean. A cleaning lady comes before and after guests leave. I personally inspect that everything is in order. It costs a little more but it’s worth it. I have been cleaning all of my life so now I try to minimize it. Take care and have a pleasant week.

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