j
1

How to modify a booking - change room

Hello, we have a guest booked in an upstairs room for a week, but she's going to be working late, arriving back after midnight therefore I'd like to move her to a downstairs room so minimise the potential noise. How do I do this on the Booking.com website?

I can obviously change it from our end, but the booking is for 12 months time, so I'd like the room she currently has booked to be made available on the site.

Thank you!


b
11
BrookAve 4 years ago

 

Hi

 

Contact BdC support but likely you will have to cancel the booking and rebook it or simply mark it as unavailable is alternative.

 

Also simply state the quiet hours as posters would be a simpler solution and in your auto message templates, and Fine print section.

 

 

 


 


Kind Regards

 

 

Consider linking your Property link into your partner profile as it helps other partners assist you, especially when starting out .

 

How To Guide :

https://partner.booking.com/en-gb/community/tips-tricks-more/how-why-ad…

 


How To Contact Booking.com:

 

If  urgent,  call the dedicated phone number* found in your extranet Inboxtab.

Under Booking.com Messages,
Click on Contact us to reveal the phone number.
 

For more general info you can contact one of our main lines for help.

 

Got a specific financial question?

Call the dedicated  phone number* found in the ‘Financial Overview’ section of the ‘Finance’ tab in your extranet.

Please note that our finance team is available during business hours, Monday to Friday only.