fluff
Only 2 years in the hotel trade but many years in hospitality.
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Ο/Η fluff σχολίασε,
Quite agree that "defending yourself" in writing never looks good. Plus, I fully appreciate that many guests will not approach the staff with a criticism, this may be down to a previous n...
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Ο/Η fluff σχολίασε,
We have two templates. One is simply a receipt for those who do not provide their company/trading details. The other is a full invoice which does require the guests full details. Across the various...
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Ο/Η fluff σχολίασε,
I would much rather know directly from the guest, instantly, if we had failed in some way, we could then correct or even offer an extra by way of apology. They're happy and we learn too.
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Ο/Η fluff σχολίασε,
For me the preference has shifted with age. When younger and during raising my children x-mas eve was definitely the more atmospheric and had more anticipation for many reasons. Since then NYE has ...
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Ο/Η fluff σχολίασε,
Mark your entire calendar as unavailable.
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Ο/Η fluff σχολίασε,
A myriad of reasons for this, most of which could be lurking in your own settings on extranet. e.g. do you have a minimum stay set? If yes, you will need to use that minimum in your search, otherwi...
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Ο/Η fluff σχολίασε,
You can set minimum advance booking in the room types of the calendar section. You can also select that you don't have 24hour reception, state your check in hours. You should also reiterate these p...
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Ο/Η fluff σχολίασε,
I guess you'd better check the bank details you have given BDC. Their payment to you is being bounced back because a fine detail in the Bank information is wrong. Don't just check it yourself, rech...
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Ο/Η fluff σχολίασε,
Roughly agree. We have not had to actually call the police yet but have threatened it on one occasion. We have a no noise policy after midnight and we also have a non-smoking policy with a fine in ...
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Ο/Η fluff σχολίασε,
When you open extranet there should be red, numbered flag next to your "Guest Reviews" header. Here you'll find your reviews in the order they were received.