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Leandri Klopper
Hi! I'm part of a large Hospitality company that have been leaders in the industry for 25 years. They own and operate holiday resorts right accross South-Africa. I've been in reservations for +/-3 years, before that I was a puppeteer. I'm very enthusiastic in assisting families confirm a well-deserved break where they can make holiday memories. I have every confidence in our resorts' ability to provide quality holidays. Using Booking.com, we hope to gain more international guests. Kind regards.
Heya,
Welcome to the forum.
I'm actually not sure that Booking.com does tours? Do you know of anyone who has a tour registered on Booking.com and that's why you tried it?
I see they have a section for it but I have absolutely no clue as to how one goes about listing this on Booking.com. I did a search through the helpguide and could find nothing.
Perhaps you should phone a friend at Booking.com and ask them how to? Perhaps then you can let us know as well.
Keep well and good luck.
Hey Ellis,
Oh boy! That's concerning.
Err, do you have a Channel manager? It looks like you do. Maybe you can only do that through them?
Let us know!
Whoo Hoo M Adamopoulou!
Keep it up :-D
Hey there,
Thanks for your thorough post.
The verification process is a popular topic here on the forum. (You can do some searches on this to find many gems, also many trial and error stories which are worth the read).
The best suggestions so far is to click on "I am not at the property" which is hyperlinked right under the little box where you need to enter the verification code on your Home page. This will start a process within a department that is responsible for verifications.
The other suggestion (Although I hear many different stories depending on which country you are in), is to get your Account Manager involved. Every single property listed on Booking.com falls under an Account Manager (according to area). Their contact nr should be on the extranet under Inbox.
Best of luck!
Hi,
Are you sure you don't have a local number that you can contact? Go to the extranet, go to Inbox, go to Booking.com messages and check on the right hand side to find your local number.
Booking.com prides themselves on speaking your language, I'm sure they will find someone who can help you.
Best of luck
Hey Rohan,
Thanks for the post. Yes I think they can, but you will need to speak to a human so you would need to phone them.
Alternatively, did you just open on Booking.com? Can't you just them add another room which is correctly named etc? The reason why I asked first if you just opened is to check if it's going to influence your stats. You don't want to Close down a room with years worth of bookings and lose those stats and start basically from scratch with a new room if it is possible to just change the name.
Once you find out how, don't you want to let us know please?
Thanks!
Hey Gina,
Always great to hear about a Booking.com Click event! I haven't been fortunate enough to be able to attend one, but here is to hoping for the future.
Ironically the Booking.com platform has hundreds of Amenities and Facilities that you need to tick and confirm and post photos of, so something huge like being an Eco friendly resort should naturally be there. I'm super glad to hear you got to speak to people about it and that it is being worked on.
Can you maybe elaborate what you mean about how the rooms are presented? I'm also having some hiccups with guests coming back and telling me that they expected something else than what they saw online, but luckily no huge issues. It would be nice to have a bit of a better way of doing this.
We as property owners understand the Booking.com platform and how to read it but I think that the guests who use it and make bookings on the platform seem to not understand the lingo. For instance the use of the word "Room". I have a 2 bedroom lodge available, and when the guest books one of those, it is called one Room (which is the 2 bedroom lodge). I get bewildered guests phoning me and telling me they didn't book one Room, they booked a two bedroom unit. Meanwhile, it's just the terminology throwing them off.
Interesting topic, thanks for the post! Keep well.
Hey Forum,
I have varied experiences with Genius guests on different properties. One of the properties loves our Booking.com guests (mostly genius guests) and they rarely cancel. But another one of my properties' cancellations are all Genius guests. I'm currently looking into saving this property from cancellations (which is oddly accepted by the Booking.com platform without my approval, waived cancellation fee and everything). And I see the Dynamic Pricing option within the Genius Hub.
I think the fact that Booking.com constantly adding stuff is great. For instance I think the Tiers that they are adding to the Genius programme is an excellent idea because then guests will think twice before they cancel of muck about at the property. I do agree with you Fluff about the discounting discounts, I'm at the point where my daily rate is massively high and then I add Booking.com's discounts onto it until it's the actual rate I need.
Hoping this new Genius Tiers works well.
Keep well.