I got some money in the middle of July, but I hear others have not. I wonder how many billions they have been holding for the last few months and what interest it has been earning while hosts incur charges and go down the pan.
I am desperate. My account was low before this started, and we have a cost of living crisis with huge energy bills. Then Booking.com grab all the money from our guests and sit on it! They don't answer when you send mesages, just pasting the same nonsense. The delayed payment has now changed 5 times, and now they are hinting that there will be no payout until September. I won't be here to see it, I will have gone bust long before that.
Me too. Booking.com have kept the money paid to them by guests from late May onwards, not paid me for anything since late June, have changed the promised payment date about 5 times and are now hinting about not paying me until September! Do they think this is a hobby? How are we supposed to meet our bills, put food on the table and run our businesses? Now they are saying their bank transfer system is broken, too! To me it looks like they are using this as a way to earn interest on the millions they owe small hosts like me and don't care at all what is happening to us. I agree, all hosts should contact their future Booking.com guests, advise them to cancel and book direct, in order to get some money in to tide them over until the backlog is paid out - if it ever is. IF Booking.com is going under, we won't get paid and it is important to start minimising the risk.
They still owe me the money they collected from guests in May and are hinting I will receive no payment until 1st September. Tomorrow I am contacting all BDC guests to advise them to cancel their bookings with them and re-book direct with me. I need that money to survive until BDC pay me for June and July. Hosts should not be forced to take out personal loans to subsidise BDC and their gross financial incompetence.
I did. I finally got through to an English chap, who explained that Auto Gen could be turned off to allow for the writing of a proper description. It took a long time, and you will need to get hold of somebody senior in Customer Services. Don't hold your breath............
Call them and tell them you need "auto-description" turned off. They will be reluctant and try to tell you it can't be done, but it can, you need to persist.
If they still refuse, ask for the phone number of their office in your home country (UK?) and try there.
Still no luck? Send a written message through the extranet.
Nope? Get the email address of "Customer Services" (stop laughing) and make them respond to you direct.
Remember their staff don't know their own jobs, have never heard of "auto-description", have zero training and probably struggle to understand you - let alone string three words together themselves (or three brain cells, for that matter).
It took me several months and hundreds of hours on the phone and email to get past their obstructions, but it can be done.
The guest made a non-refundable reservation, ignoring our published description, in which I state that we don't provide daytime accommodation, between 10am and 6pm. Apparently, he was intending to sleep in during the day and go "ghost hunting" all night. Says it all, really. When I pointed this out, he cancelled. Weeks after the check in date, he demanded a refund. I explained he was not entitled to one and he went nuts, attacking me on Booking.com, TripAdvisor, Facebook and Google.
Probably not. The whole site is a mess, never mind them not answering messages and withholding payments.
I got some money in the middle of July, but I hear others have not. I wonder how many billions they have been holding for the last few months and what interest it has been earning while hosts incur charges and go down the pan.
I am desperate. My account was low before this started, and we have a cost of living crisis with huge energy bills. Then Booking.com grab all the money from our guests and sit on it! They don't answer when you send mesages, just pasting the same nonsense. The delayed payment has now changed 5 times, and now they are hinting that there will be no payout until September. I won't be here to see it, I will have gone bust long before that.
Me too. Booking.com have kept the money paid to them by guests from late May onwards, not paid me for anything since late June, have changed the promised payment date about 5 times and are now hinting about not paying me until September! Do they think this is a hobby? How are we supposed to meet our bills, put food on the table and run our businesses? Now they are saying their bank transfer system is broken, too! To me it looks like they are using this as a way to earn interest on the millions they owe small hosts like me and don't care at all what is happening to us. I agree, all hosts should contact their future Booking.com guests, advise them to cancel and book direct, in order to get some money in to tide them over until the backlog is paid out - if it ever is. IF Booking.com is going under, we won't get paid and it is important to start minimising the risk.
They still owe me the money they collected from guests in May and are hinting I will receive no payment until 1st September. Tomorrow I am contacting all BDC guests to advise them to cancel their bookings with them and re-book direct with me. I need that money to survive until BDC pay me for June and July. Hosts should not be forced to take out personal loans to subsidise BDC and their gross financial incompetence.
I did. I finally got through to an English chap, who explained that Auto Gen could be turned off to allow for the writing of a proper description. It took a long time, and you will need to get hold of somebody senior in Customer Services. Don't hold your breath............
Call them and tell them you need "auto-description" turned off. They will be reluctant and try to tell you it can't be done, but it can, you need to persist.
If they still refuse, ask for the phone number of their office in your home country (UK?) and try there.
Still no luck? Send a written message through the extranet.
Nope? Get the email address of "Customer Services" (stop laughing) and make them respond to you direct.
Remember their staff don't know their own jobs, have never heard of "auto-description", have zero training and probably struggle to understand you - let alone string three words together themselves (or three brain cells, for that matter).
It took me several months and hundreds of hours on the phone and email to get past their obstructions, but it can be done.
Best of luck.........
Hi Mel,
Just saw your question for the first time today.
The guest made a non-refundable reservation, ignoring our published description, in which I state that we don't provide daytime accommodation, between 10am and 6pm. Apparently, he was intending to sleep in during the day and go "ghost hunting" all night. Says it all, really. When I pointed this out, he cancelled. Weeks after the check in date, he demanded a refund. I explained he was not entitled to one and he went nuts, attacking me on Booking.com, TripAdvisor, Facebook and Google.