Are you looking for more information on how to set up your payment policies for guests? Check out the steps below, depending on your property’s preferred method. Click on the ‘Property’ tab in the extranet and select ‘Policies’ to make any relevant changes.
If you accept credit cards
Choose which cards you accept and which you can charge (Booking.com does not charge the guest). In some countries we can enable our online payments system. You can find out more about this in this article.
If you don’t accept credit cards
Don’t worry if you can’t accept payments by credit card. This won’t stop you receiving timely payments from guests. The guest will choose how they want to pay and we’ll charge them on your behalf (including all taxes, etc.), making sure they pay in full before they arrive.
You’ll receive a bank transfer on the 15th of each month, covering all bookings with a check-out day within the previous month. You can update your bank details within the extranet by clicking on ‘Finance’ and ‘Bank details’. (The guest will never transfer the amount to you directly).
You can easily set up and adjust your own deposit or prepayment policy in your extranet. You’ll find simple instructions on how to do this here.
Setting up taxes and fees
In the extranet, you can add your VAT number (if it’s relevant). Go to the ‘Property’ tab in the extranet and select ‘VAT/tax/charges’.
Here you can also add city tax, opting for the most common in your city, or a different value. If you apply a customised tax price you can choose to incorporate this into your rates, or show it as a separate charge on your property’s Booking.com page when the customer is looking at prices.