Welcome to Booking.com!
Now that we’re partners, we’ll empower you with the tools, insights, support and visibility you need to grow your business. Here’s what you can expect when working together with us:
We promise you a supportive, innovative and transparent partnership
A transparent partnership
At Booking.com, we combine 20+ years of industry experience with continuous data-backed insights to provide you with the services, products and support you need to grow your business. That’s why we offer the tools, visibility and round-the-clock support you might not get on your own.
Support when you need it
Our customer service team is here to help you and your guests 24 hours a day, seven days a week. We offer both phone assistance and a dedicated messaging system in 43 languages – as well as this platform (the Partner Help Centre), which is full of FAQs, manuals and step-by-step guides.
Innovative features and tools
We regularly test new features on our website to make sure you get enough bookings from the right guests, without increasing your workload. We listen to your feedback and continually develop our products to improve your experience of using them: from the Booking.com extranet and Pulse app, to our BookingSuite products.
Data at your fingertips
Our analytics tools give you in-depth insight into your property’s performance. You can compare with your competitive set, measure up against industry benchmarks, and plan strategies to take your business to the next level.
We turn our global audience into your guests
We don’t mean to brag, but we’re proud to be the world’s number one accommodation site for bookings. More than 1.5 million room nights are booked on Booking.com every single day. With such a large customer base, we can help you reach a vast audience of potential guests, from every corner of the globe – meaning you have access to entire new markets, all in one place.
Expert online marketing
We promote your property on search engines like Google, Bing and Yahoo, ensuring you’re seen by huge numbers of potential guests in 43 languages. We also promote your property to travellers planning trips through our 12,500+ affiliate partners. And of course, we market your property directly to Booking.com customers, personalising their user experience to help them find the right accommodation – and help you get the right guests.
Continuous innovation that brings in more business
By running over 1,000 experiments on our website site every day, we offer travellers worldwide a seamless, localised experience. This also benefits your business because:
- We present your property in a way that attracts the most guests.
- You can set guest expectations by providing details about your property, location, amenities and nearby attractions.
- You get more bookings, thanks to a simple and easy process where bookings are instantly confirmed.
Verified guest reviews
We have a dedicated team that verifies guest reviews to make sure they’re legitimate. These trustworthy reviews add to your credibility and influence other potential guests to choose your property. Reviews also provide insights that can help you improve your guests’ experience.
How does payment work between us?
Booking.com works with a commission-based model, meaning that you pay us a set percentage on each reservation. Information about the exact commission you pay is shown at the ‘Agreement’ stage of the registration process.