Find out why guests tend to cancel, and discover some simple ways you can reduce your cancellationsCheck your cancellation rate
Guests often cancel because they don’t receive timely (or any) replies from properties after making a request. You can set up auto-reply messages, customised message templates and scheduled messages to help you respond quickly. Just go to the ‘Messaging preferences’ section found under your extranet ‘Property’ tab.
Add alternative payment methods
If you offer guests other payment options (such as PayPal) at the time of booking, you can reduce your cancellation rate and increase your net conversion. Learn more about different payment options.
Be mobile-booker friendly
Guests who book on mobile devices tend to cancel less. You can appeal to guests like these by adding options that make booking from a mobile device easier, e.g. ‘Last-minute No Credit Card’, ‘No Credit Card details for domestic bookings’, or ‘No address details needed
Open up last-minute availability
Last-minute bookers tend to cancel less, so make sure you’re available and visible to these potential guests to sell more rooms. Learn how to add more availability here.
Reduce length of stay restrictions
Guests who book shorter stays tend to cancel less, so loading availability without minimum stay restrictions is a great way to attract guests like these. Learn how to change restrictions here.
Offer a (fully) non-refundable rate
Adding a non-refundable rate can help you reduce cancellations and secure guaranteed payment for reservations. You charge guests in advance, meaning you can make sure you get vital revenue – even if your guests later cancel, make changes or don’t show up.
Just be aware that offering only non-refundable rates can result in fewer overall bookings. It’s important to offer both refundable and non-refundable rates because while some guest are happy to pay up front if they get a good deal, others prefer more flexibility when it comes to payment.
Try a stricter cancellation policy
Another way you can reduce cancellations is by trying out a stricter cancellation policy. For example, you could have a shorter window for guests to cancel free of charge. This can provide you with enough time to get your rooms back on sale, so you don’t lose out on revenue.
Just be aware that stricter cancellation policies can result in fewer overall bookings.
Find out how to change your cancellation policies.
Want to hear your fellow partners’ best tips? Read these 4 steps to reduce cancellations and avoid no-shows.