Note: Payments by Booking.com is not yet available everywhere. We will contact you once this payment service is available for your property.
- When will I receive payment and how long does a bank transfer take?
- How do you calculate my payment and which reservations are included that month?
- Where do I find the commission invoice and the remittance advice?
- Why is the total reservation amount on my invoice different to the reservation amount on my remittance advice?
- Who sends invoices to my guests?
- What happens if I need to refund a guest?
- Why do I receive an invoice if I don’t have to pay it?
- Why do I need to provide a Direct Debit form when using Payments by Booking.com?
- How do I change my bank details and how long does it take for these to take effect?
When will I receive payment and how long does a bank transfer take?
If we make your payment via bank transfer, you’ll receive it over the course of the month following the guest’s check-out. We’ll transfer the payment by the 15th of the month but bank transfers might take up to a few days, depending on your bank.
How do you calculate my payment and which reservations are included that month?
We calculate the monthly payment by subtracting your unpaid invoices from the remittance advice. The remittance advice is a document showing the total revenue earned from your reservations with a departure date during the previous month.
The final amount transferred to you = the remittance advice – invoices
Where do I find the commission invoice and the remittance advice?
You’ll find these documents in your extranet. Log in and click on the ‘Finance’ tab. Select ‘Invoices’ from the list and you’ll see a record of payments.
To see your remittance advice, select ‘Payments from Booking.com’. To check your invoices, select ‘Payments to Booking.com’.
All documents can be downloaded as a PDF by clicking on the document number.
Why is the total reservation amount on my invoice different to the reservation amount on my remittance advice?
The total reservation amount on your invoice includes your room-rate amount only.
The total reservation amount on your remittance advice is your room-rate amount plus all additional fees (excluding city tax).
This means that the total reservation amount on your remittance advice can also include cleaning, parking or breakfast fees. We don’t charge commission on these services.
Who sends invoices to my guests?
If you're using the Payments by Booking.com option, we charge the guest on your behalf, so you don’t have to change your day-to-day operations.
However, as the guest made a reservation at your accommodation directly – and therefore has an agreement with you for the reservation – you’ll need to provide an invoice at check-out, either on paper, via email or both.
Please note that we can’t send you the invoice for the reservation, it must be issued by you.
What happens if I need to refund a guest?
Booking.com will assist with the process of refunding the guest.
If you're receiving payments for your reservations from us via bank transfer: There’s no action required from your side. We’ll refund the guest and this amount will be excluded from our payment to you.
Why do I receive an invoice if I don’t have to pay it?
We send you invoices for legal purposes. As you have a contract with Booking.com, we will always send you an invoice. Also, we recommend that you keep these invoices for accounting purposes.
In the exceptional case that your invoice amount is higher than your remittance advice amount, you’ll need to pay the difference.
Why do I need to provide a Direct Debit form when using Payments by Booking.com?
The Direct Debit form is required as an approval to deduct funds from your bank account in the event that the invoice amount is higher than your remittance advice value. In this case, you’ll need to pay the difference.
How do I change my bank details and how long does it take for these to take effect?
You can change your bank details in the extranet by clicking on the ‘Finance’ tab and selecting ‘Bank details’ then ‘Bank details for receiving payments’.
Click on the ‘Edit’ button at the bottom of this section. It takes five working days for the bank account to be activated in the system.