How can I query the amount I’ve been charged on an invoice?

Please bear in mind that commission invoices are based on the departure date of your reservations during the previous month.

Changes and cancellations: Any changes or cancellations must be updated in our system within 48 hours of the guest’s departure.

You can make these changes by following these steps:

  1. Log on to the extranet and select ‘Reservations’.
  2. Click on the relevant reservation and select which options apply under ‘Update this reservation’, on the right-hand side of the page.

For more information, we suggest you read A step-by-step visual guide for reconciling your reservations with your invoice.

Have you received an additional invoice as well as your regular commission invoice? You can find out more about it here: ‘Why am I receiving an additional invoice?'.

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