How can I delete a room/unit?

Do you need to delete a room or unit that’s no longer available for sale?

This can be done easily through the extranet. Just follow the steps below:

Example 1: you have no upcoming reservations for this room/unit.

  1. Click on the ‘Property’ tab in the extranet and select “Room details’.
  2. Select the room/unit you want to remove and click on “Delete’.

Example 2: you have upcoming reservations for this room/unit.

You can’t delete the room/unit at this stage but you’ll need to make changes within ‘Rates & Availability’.

  1. Click on the ‘Rates & Availability’ tab in the extranet and select ‘Calendar’.
  2. You can remove availability by clicking ‘Edit’ next to ‘Rooms to sell’. Select a date range and enter the number of rooms to sell as '0'.
  3. After clicking ‘Save changes’, the availability will be removed and the fields will turn yellow. The room will no longer be available for further sale.
  4. Once your final upcoming booking has been honoured, you can proceed to deleting the room/unit permanently, following the steps in Example 1.

Important

If you have an upcoming booking for a room/unit and you need to remove it immediately, you must honour it by accommodating guests in a room/unit of the same category/standard.

Please do not offer accommodation of a lower standard, as this will result in a poor guest experience, as well as negative guest reviews.

If you need help with accommodating these bookings, please contact us.

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