Information on the court ruling in Turkey

A Turkish court ruling has halted the activities of Booking.com in Turkey. However, don’t worry, existing bookings are not affected and are still valid.

We’ve made some changes to our website and apps to comply with the requests of the Turkish authorities. As things currently stand:

* Travellers in Turkey cannot book properties in Turkey

* Travellers from outside Turkey can still book properties in Turkey

* Travellers in Turkey can use Booking.com to book properties outside Turkey



Thank you for working with Booking.com. We’ve listed a few frequently asked questions below. If you have other questions, please contact us via the 'Inbox' in your extranet.

Q: Are guests able to book my hotel?

A: Yes, guests from outside Turkey are able to book your hotel.

Q: Is the Booking.com extranet also blocked?

A: No, the extranet is accessible and can be used as normal.

Q: It looks like my hotel is not open/bookable?

A: Your hotel is bookable, but only for guests from outside Turkey at the moment.

Q: When will I be bookable again for all guests?

A: We cannot predict that right now, but we are working closely with the authorities to achieve a positive outcome that enables Turkish customers to book domestic stays once again.

Q: Should I keep my rates and availability up to date?

A: Yes, please keep updating your rates and availability, so that guests from outside Turkey can book your property.

Q: I cannot find my hotel on the website anymore, so I will therefore not accept any new reservations until this is solved!

A: We understand your concern. However, you still have access to rates and availability in your extranet, and your property is visible and bookable to bookers outside Turkey.

Q: What will Booking.com do to resolve the issue?

A: We are working closely with the authorities to achieve a positive outcome that enables Turkish customers to book domestic stays once again.

Q: Will Booking.com compensate me for lost business?

A: It’s too soon to answer this question. However, official Booking.com guidelines will apply.

 

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