How can I change the details that appear on my invoice?

You can make changes to the following sections of your invoice via the extranet:

  • ‘For the attention of’
  • Address
  • Zip/post code
  • City
  1. You can check your details by clicking on the ‘Finance’ tab in the extranet, then selecting ‘Invoice details’.
  2. If you need to make any changes, please send us a message through your inbox, selecting ‘Invoices & Credit Control’ as the subject. A member of our team will contact you to make the changes.


Please note that changes cannot be made between the 1st and the 7th of each month during our billing cycle.

If the legal name of your property is changing (i.e. how it appears on your invoice), please let us know as soon as possible by sending a message through the extranet.



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