A grace period is a pre-defined period of time that allows guests to change a booking without being penalised with a fee. For instance, if a guest makes a genuine error when booking, e.g. wrong room, rate, date or number of guests.
In cases of genuine error,
You can set up a grace period of 24 hours after a booking has been made. Just follow the steps below:
- Log on to your extranet and click on the ‘Property’ tab.
- Select ‘Policies’.
- Scroll down and click ‘Cancellation exceptions’, then ‘Change/add details’.
- Select your preferences and click ‘Save’ when you’re done.
Note: Don’t worry, setting up a 24-hour grace period won’t affect your 48-hour last-minute booking window.