What should I do if my channel manager and Booking.com extranet are not synced properly?

If you notice a difference in the prices on your Booking.com extranet, first check if you have a deal on that rate, such as a last-minute deal – this could be the reason for the reduced price.

It can sometimes take up to five minutes for changes to be processed and synced. If your channel manager has a refresh option, try that.

Alternatively, check if all rooms and rates are mapped between your Booking.com extranet and your property management system (PMS) – some may require a manual update. If you need further support with this, please contact your provider.

Otherwise, please follow your provider’s specific instructions on how to sync your PMS with connected channels like Booking.com.

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