I’ve closed a room using my channel manager but it’s still open on Booking.com. What should I do?

Firstly, double-check that the change went through on the channel manager side. It can sometimes take up to five minutes for a change to be processed.

If the room remains open on Booking.com, contact your provider to check if the close-request was actually sent. If not, your provider can contact Booking.com to identify and resolve the issue.

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