What should I do if I have sync problems with my channel manager?

To check the status of the connection between your channel manager and Booking.com, just follow these steps:

1. Log on to your Booking.com extranet.
2. Click on the ‘Account’ icon in the top-right corner.
3. Select ‘Channel manager’ from the drop-down list. Here you’ll see whether your channel manager connection is active, or if you (or your provider) need to complete further steps.

If everything is ready, your status should read: ‘XML Connection currently active’. You can then follow your provider’s specific instructions on how to sync your property management system (PMS) with connected channels like Booking.com.

If you need further support with this, please contact your provider.

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