I recently set up a new basic non-refundable rate but I'm not receiving email notifications. What should I do?

It’s best to first check that these reservations are indeed all basic non-refundable rates.

It may be the case that a reservation hasn’t come through from your channel manager provider. If this is the case, please contact them directly.

If this is a recurring issue, please contact the Booking.com Connectivity team via your extranet inbox, so that they can check your settings.  

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You can easily find the information you need by sending us a message via your Connect inbox. We'll receive it immediately and aim to respond within 24 hours. For immediate assistance, you can call us on any of the phone numbers that you'll find listed in your inbox.