Why is a Booking.com reservation not showing in my channel manager account?

If you haven’t received an email about a booking:

Double-check your inbox, as it may have ended up in junk mail. You can also check the contact details that we have registered for your property. You can check these and make any changes by clicking on the ‘Account’ tab in the top right-hand corner of the extranet and selecting ‘Contacts’.

If none of the above applies, please contact your channel manager provider, who can check if they have received the booking details. If they don’t, they can then reach out to the Booking.com team to resolve the issue.

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Can't find what you're looking for?

You can easily find the information you need by sending us a message via your Connect inbox. We'll receive it immediately and aim to respond within 24 hours. For immediate assistance, you can call us on any of the phone numbers that you'll find listed in your inbox.