The idea for #BookingHero was born from conversations with our Partners. You told us how proud you were to work in hospitality. How proud you were that you don’t have customers, you have guests. That even if you try to leave the industry, you inevitably end up coming back. Because hospitality isn’t a job, it’s a vocation.
And we thought that deserved to be celebrated, in a big way.
Every year, our Guest Review Awards recognise the properties that give consistently great guest experiences. #BookingHero was our way to honour the people behind those great experiences - the ones going above and beyond, every day. The unsung heroes. Our heroes.
How does #BookingHero work?
- We invite guests to nominate their #BookingHero on Instagram or Facebook They tell us the name of the property, the position of the staff member who was their #BookingHero and the story of how this person went above and beyond
- The best story will win the #BookingHero €25,000 to spend on Booking.com – plus another €25,000 for the guest who nominated them
- Two runners-up will win €5,000 to spend on Booking.com – both the #BookingHero, and the guest who nominated them
Are the stories in Scotland, Sri Lanka and New York true?
Absolutely. They were submitted by verified Booking.com customers. You can watch them here:
How can I opt out?
We understand that some properties or their staff would prefer not to participate in the #BookingHero campaign. If you would like to opt out your property, or a staff member would like to opt out, please let us know email@example.com
Where can i see the T&Cs?
You can find the full T&Cs at https://hero.booking.com/terms-conditions
Why social media?
We could have built an entry form on our website and asked guests to tell us about their #BookingHero there. But by entering on social media, not only would we hear stories about our amazing Partners and their above and beyond hospitality - the world’s travellers would too.
What are my chances of winning, given how many properties (including big ones) are listed on Booking.com?
We recognise that with 1.7 million properties on Booking.com and 1.5 million room nights booked every day, the chance of being one of our three #BookingHero winners is a bit like winning the lottery. However we hope that by having stories of your incredible hospitality shared on social media, every nominated #BookingHero and their property is, to some degree, a winner.
How are you going to choose the winners?
In addition to meeting all the requirements for valid entries as laid out in our T&Cs, we are looking for three things:
- Has the entrant demonstrated how their Booking Hero has gone above and beyond to show high levels of hospitality?
- Would the experience be unforgettable for both the entrant and their Booking Hero?
- Is the entry interesting, engaging and of a high standard?
How are you preventing fraud?
We are conscious that with such a big prize on the line, there is a risk of fraudulent entries. As such, we’ve introduced a few elements to minimise the risk:
- The entrant has to prove that they did indeed stay at the property, and book it through Booking.com, and we will verify the evidence provided
- The Booking Hero must verify the story
- Our fraud team will check for any evidence of collusion between the Booking Hero and the entrant
When can people enter?
The competition is open from 29.09.2018 to 31.10.18.
What if there are multiple people at my property in the same job role?
When we email our longlist of entrants to check the validity of their entry, as per the T&Cs, we will ask them for the name of their Booking Hero. Failing this, we will work with the Partner to determine which staff member is the Booking Hero in question.
If my hotel wins, can I share the money prize money across all my staff members?
Sorry but no, the prize is non-transferable and will be credited to one Booking.com account.
Can I take the money as a lump sum ?
Sorry but no, no cash or other alternative to the prizes are possible.
Who will judge the competition
The judging will be done by the Promoter (Booking.com).
Where can I find the winners list?
You can request the first names and regions of residence of the winners by emailing firstname.lastname@example.org in the four weeks after 31.01.19.
If I win, how will I receive my prize?
Prizes will be credited to the winners’ Booking.com accounts on 31.01.19. If any winners don’t already have a Booking.com account, they’ll need to create one.
What if the Booking Hero no longer works at the property?
Booking Heroes must remain employed at the property for the entry to be valid.
Can people enter more than one story?
No, entries are limited to one per person.
How does the prize money work?
There is one main prize of 2 x €25,000 of Booking.com credit (€25,000 for the entrant and €25,000 for their nominated Booking Hero), and two runner up prizes (€5,000 for the two entrants and €5,000 for their two nominated Booking Heroes). Booking.com credit can be used to pay for stays at any Booking.com Partner property that accepts Booking.com wallet credits. The credits will be valid for five years from the date that they are credited.
The story happened 20 years ago, can they use it to enter?
No, the story must have occured during a Booking.com stay be between 18.11.2017 and 30.10.18.