How to set up message templates

With message templates, you can save time by sending custom replies to your guests, without typing the same thing over and over again. Once you’ve set up your templates, all you need to do is select the one you want and press send.

These templates can be modified and customised according to your needs. You can find them on the extranet and via the Pulse app (available on iOS and Android).

To make things even easier, you can also personalise your templates by adding placeholders for things like your guest’s name. Just add the ‘guest name’ placeholder to the message and it will update automatically for each guest.

To create new templates or update existing ones:

  1. Log into the extranet and click on the Property tab.
  2. Click on Messaging preferences, then scroll down until you find a section called ‘Your templates’.
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