Automatic replies are standard replies that can be set up to answer guests’ most common questions. This can save you time and create better experiences for guests.
Automatic replies can currently be set up for guest requests about parking, check-in and check-out, and bed types (double or twin).
You’re always in control of this though, as you can manage and change your auto-reply settings in ‘Messaging preferences’, under the ‘Property’ tab in your extranet.
When a request is processed using automatic replies, the guest receives an email or a message on the Booking Assistant chat interface confirming whether it is approved, rejected or subject to availability.
Under ‘Messaging preferences’, you can also choose to receive email notifications for auto-reply requests.
Alternatively, you can check which messages have been automatically answered in your extranet or on the Pulse app.
Find out more about the Booking Assistant.