It’s easy to let us know about a no-show, either in the extranet or on the Pulse app. Just take a look at the steps below:
- Click on the 'Reservations' tab in the extranet and select the number of a specific reservation.
- Click 'Mark as a no show' on the right-hand side of the page. This will be saved as a cancellation.
- You and the guest will receive a confirmation email.
Alternatively, go to the ‘Bookings’ tab in the Pulse app, click on a specific reservation and click ‘Mark as a no show’.
The ‘Mark as a no show’ button is available for 48 hours, starting from 00:00 after the confirmed check-in date.
Important: You should always let us know about any no-shows, so that you’re not charged commission for these bookings.