How do I report a no show?

It’s easy to let us know about a no-show, either in the extranet or on the Pulse app. Just take a look at the steps below:

  1. Click on the 'Reservations' tab in the extranet and select the number of a specific reservation.
  2. Click 'Mark as a no show' on the right-hand side of the page. This will be saved as a cancellation.
  3. You and the guest will receive a confirmation email.

Alternatively, go to the ‘Bookings’ tab in the Pulse app, click on a specific reservation and click ‘Mark as a no show’.

The ‘Mark as a no show’ button is available for 48 hours, starting from 00:00 after the confirmed check-in date.

Important: You should always let us know about any no-shows, so that you’re not charged commission for these bookings.

Back to Home Back to Partner Forum